Serenity Healthcare Interview Questions
& Process

This was the strangest interview experience ever. The recruiter interview went fine, but the second interview with the CEO was really weird and upsetting. I decided not to move forward with the final interviews and wouldn't suggest this company to anyone. The interviewer kept their camera off the whole time so they could see me, but I couldn't see them. The vibe was harsh and condescending. The interviewer went way over the scheduled hour, making it 1.5 hours total, mostly because they ranted about abortions while saying they were neutral. I wasn't asked any clinical questions; instead, they asked about my personal beliefs. The interviewer spent a lot of time questioning my core values and strongly implied they wanted me to steer patients toward the company's preferred decisions, even if it went against the patients' own beliefs. This whole process made it clear they're looking for automatons, not independent thinkers. I was also told I'd be seeing around 25+ patients daily.

Strangest interview ever!!!! Run for the hills from this company!!!! Every interview was through Teams, not once did I interview with a medical professional, 2nd interview was with the CEO of the company who asked rally bizarre questions about my personal beliefs under the guise of “not wanting and activist working the company.” 3rd interview was with some HR person who has no medical background, but I was asked to do a mock intake, but it seemed like they were only interested in hearing my sales pitch for TMS. They refused to turn on their cameras during the interview so you’re talking to a blank screen. And again, no one seemed to care about my medical knowledge or skills. Seemed like they were looking for a sales person to convince patients to get TMS and Ketamine because that’s the money maker. So many red flags!!! And the contract was abismal and very one sided! Money was good but they lock you in for 3 years with a pay or stay clause and they listed a lot of ways they can terminate you for underperforming. Also expected to see 25 patients in 13 hour shifts with no admin time. And have your notes done in 3 days or you will be terminated. Also they reserve the right to terminate you if you undercharge on your billing codes. Work here if you want to be a cash cow robot forcing people into TMS.

I got an email to schedule with a recruiter. It was a virtual interview, and I felt it went well. The recruiter said she'd let me know about the next steps the following business day. I was pretty excited but never heard back. I followed up a few days later, then a week or two later, and still nothing. I figured I'd been ghosted, but then a month later, I got the exact same initial email to schedule an interview. I asked if it was a mistake since I'd already interviewed, but again, no response. It felt like a total waste of my time. This happened in June, and I'm still seeing similar job postings with slightly different titles, like Outpatient Support Technician. There were even multiple similar listings at the same time, and the recruiter confirmed they were the same role. I wouldn't be shocked if they're posting fake jobs.

The interview process really prepares you for the actual job. I had a virtual interview first, followed by an in-person one. The virtual interview focused a lot on my past experience and how it qualified me for the role. The in-person interview was more about assessing my personality and seeing if I'd be a good fit. During the in-person stage, they specifically wanted to know if I could handle high-stress situations, difficult patients, and the demanding nature of the job. They even included a role-playing scenario where I had to deal with a challenging patient and they observed my reaction. I felt it gave me a good understanding of what's expected. It might be more emotionally draining than a typical job interview, but that's just because the job itself is emotionally taxing, and they want to ensure they hire the right people.