Sedgwick Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 50 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sedgwick.
Sedgwick
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer Background check
Interview formats
Behavioral Technical
First, you'll apply with your resume. If they like it, they'll call you for an interview, which could be on the phone, video, or in person. During the interview, they'll ask you about your background, skills, and how you'd fit in. You might have more interviews or meet other people on the team after that. Once they've talked to everyone, they'll decide who to offer the job to. If you get an offer, you can try to negotiate the terms before saying yes. Then, once you accept, you'll start the onboarding process.
Confirmed questions1 question
- Can you introduce yourself?
Sedgwick
Customer Service Representative
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
After applying, I got an email for a remote online interview. It was pretty relaxed with two managers. They asked competency-based questions, wanting examples of how I'd handle situations based on my past experiences. They talked a bit about the role but were really cagey about salary, just saying it depends on experience, which felt like a red flag. I didn't hear back by the date they gave, but about two weeks later, one of the interviewers emailed offering me the position if I was still interested. I think they might have gone with their first choice and then reached out to second choices like me when that didn't work out, which was disappointing and led me to decline because I'd already received another offer. The interview itself was friendly and easy, but the process let me down.
Confirmed questions1 question
- Can you share an instance where you had to handle a really upset customer?
Sedgwick
Customer Service Representative
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I had an initial virtual video interview using an application called HireVue. In this interview, I was asked questions and had a minute to prepare my answers before being given 3 minutes to respond. There was no live person conducting the interview. I'm now waiting to hear back from a recruiter after completing this first virtual interview.
Confirmed questions3 questions
- Can you share a time you helped someone and describe your feelings afterward?
- Tell me about a recent experience where you had to listen and type simultaneously.
- What makes you interested in working for Sedgwick?
Sedgwick Customer Support Representative Interview Questions
Quoted word for word from Sedgwick interview reports.
“Can you tell me what you know about the Sedgwick brand?”
Read reports →“Can you share a time you helped someone and describe your feelings afterward?”
Read reports →“What did you do to de-escalate a situation with an irate customer.”
Read reports →“What are the languages you are proficient in, both speaking and writing?”
Read reports →“Can you share an instance where you needed to show empathy?”
Read report →“Can you describe a situation where you had to inform a customer about negative news?”
Read report →“Tell me about a time you had to deal with a really upset customer.”
Read report →“Share an instance where you exceeded expectations to assist a customer.”
Read report →“Could you share an instance where you managed an angry customer?”
Read report →Formats, difficulty and experience
Across all 50 Sedgwick interview reports.