Sears Home Services Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Which role are you interviewing for?
11 roles · 20 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Sears Home Services.
Sears Home Services
HVAC Technician
Mid Average Positive experience No offer 2 rounds
Interview process
Technical screen Recruiter call
Interview formats
Technical Behavioral
They do two rounds and are very understanding and friendly, they will ask technical questions and how things work. Need to know everything on topics thoroughly. They will then ask other work related questions and ask you about yourself.
Confirmed questions1 question
- Can you explain how an air conditioning system operates?
Sears Home Services
Strategy and Operations Manager
Manager Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Technical screen Onsite Background check
Interview formats
Behavioral Case Technical
It started with a ~30 min call with HR that felt more like an informational chat. Then, there was a live case study with the hiring manager, which also took about 30 mins, and I had some time to ask questions. After that, I had a ~20 min behavioral interview with a VP of Finance who is on the team. Finally, I had a ~20 min chat with the hiring manager again to discuss my background.
Confirmed questions6 questions
- Can you tell me about your background and previous experience?
- Could you walk me through your resume and relevant experience?
- What are your key strengths and areas for development?
Sears Home Services
Director
Director Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Technical Behavioral
This interview experience was confusing. After a brief explanation of the role and the systems it requires knowledge of, the interviewer asked about my experience with XYZ. I explained my background, and before any other questions, she stated I didn't have the proper qualifications and that there were better-suited candidates. It's puzzling why I was interviewed if my resume lacked experience with a particular system, or why my resume wasn't screened more thoroughly beforehand. I thanked her and ended the call. It felt like a waste of preparation time, and her comment about other candidates was unprofessional.
Confirmed questions2 questions
- Can you describe your current role?
- Can you tell me about your experience with XYZ?
Sears Home Services
Field Operations Manager
Manager Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process was typical for a large company. It started with a recruiter phone call. If that went well, the next step was a meeting with the hiring manager, who was the District Services Manager. The DSM I spoke with seemed overly focused on behavioral interview techniques, like a full psych-analysis instead of an ice breaker. They even used role-playing, which I found excessive given my previous senior-level experience. I'm not sure if it was because they were intimidated by my resume or if it was due to my ethnicity and gender.
Confirmed questions1 question
- Can you describe a situation where a direct report was struggling to complete a task and how you managed it?
Sears Home Services Interview Questions
Quoted word for word from Sears Home Services interview reports.
“Can you explain how an air conditioning system operates?”
Read reports →“Which area in New Jersey are you familiar with?”
Read reports →“How would you calm down an angry customer”
Read reports →“Would you be open to working shifts that sometimes run from 7am to 7pm?”
Read reports →“What is your desired salary?”
Read report →“How do you approach task prioritization?”
Read report →“Can you share an instance where...”
Read report →“Tell me about your experience with home improvement.”
Read report →“Are you comfortable working in a One Call Close environment?”
Read report →Formats, difficulty and experience
Across all 20 Sears Home Services interview reports.