SCANA Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 27 interview experiences · FREE TO READ
Which role are you interviewing for?
10 roles · 27 reportsCandidate interview experiences
First-hand accounts from people who interviewed at SCANA.
SCANA
Customer Relations Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Take home Phone screen Onsite Panel Background check Offer
Interview formats
Technical Behavioral Case
I applied online and got an online assessment the next day that took about 45 mins. A couple days later, I got an email to schedule a phone interview which was super short, like 10 mins, just basic stuff about me and why I want to work here. They said they'd let me know if I moved on. The next day, I got an invite for an in-person interview that was an hour and a half. It started with a 3-person panel asking about my past jobs. Then I waited for a bit and met with another 3-person panel for a second interview where they asked more behavioral questions and did a mock interview. Got the offer two days later, pending background and drug screen.
Confirmed questions2 questions
- Can you describe a time when you assumed a leadership role within a group and what happened as a result?
- Tell me about an instance where you made an error in a previous job and the steps you took to rectify it.
SCANA
Customer Relations Specialist
Entry Average Neutral experience No offer 5 rounds
Interview process
Recruiter call Take home Phone screen Onsite Panel Background check Offer
Interview formats
Technical Behavioral
So after I applied, about two weeks went by and then I got an email to do this assessment. Then, two days later, I got another email for a phone interview. Right after I finished my phone interview, that same day, I got an email to come in for a face-to-face interview. It was with three people, and they just asked me questions. After that, we were done, and I went to the break room where they discussed me. If they liked me, I would get a second interview and do a mock call. If you don't get to the second interview, it means you didn't get the job.
Confirmed questions1 question
- Tell me about a time you went above and beyond to assist a customer.
SCANA
Customer Relations Specialist
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
There are usually 3 interviews. The first one is a phone call to discuss your background. Then, you'll meet with two supervisors to talk about what you can bring to the company. The final interview is with the call center manager and HR. There's also a really detailed background check, so make sure your resume and all info are accurate and honest, because anything that can't be verified will get you disqualified.
Confirmed questions3 questions
- Can you share an instance where you struggled to adjust to a change at work? What actions did you take, and what happened as a result?
- What would your previous supervisor say your biggest weaknesses are?
- Describe a situation where you had to explain a complex policy change to a customer. What was the outcome?
SCANA
Customer Relations Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Panel Background check Offer
Interview formats
Other Presentation
The interview process involved several discussions with the staffing agency and a lengthy 2-3 hour session with the company. They also conducted tests on spelling and grammar, and an essay. This was followed by two panel interviews with the company and one 1:1 with the staffing agency. If you get an offer as a contractor, there's a 6-month training and probation period, with over 3 months of classroom training and about 2.5 months of actual job duties.
Confirmed questions1 question
- What motivates your job search?
SCANA Interview Questions
Quoted word for word from SCANA interview reports.
“What codes and standards are you familiar with?”
Read reports →“How do you contribute to maintaining a safe work environment?”
Read reports →“What supervision style works best for you?”
Read reports →“What kind of supervision do you prefer?”
Read reports →“Share an instance where you had a disagreement with a colleague and how you resolved it.”
Read report →“Can you describe a situation where you observed someone working in an unsafe manner and explain how you responded?”
Read report →“Can you share an instance where you set a goal and successfully achieved it?”
Read report →“Can you share an instance where you made a mistake at work and what you learned from that experience?”
Read report →“Can you describe a time when you assumed a leadership role within a group and what happened as a result?”
Read report →Formats, difficulty and experience
Across all 27 SCANA interview reports.