SBI Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SBI.
SBI
Customer Service Representative
Entry Difficult Positive experience No offer 1 round
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral
It was a lenient and very friendly environment which made me happy and friendly, and there were four interviewers who asked me different questions about personal and professional life. They were very friendly, which gave me courage and I did not get nervous.
Confirmed questions1 question
- Can you tell me about your experience?
SBI
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral
The interview process had 3 stages. The first stage asked what I knew about the company and why I wanted to work as a CSR. The second and third stages were entirely focused on behavioral questions.
Confirmed questions1 question
- What makes you want to work with this company?
SBI
Customer Service Representative
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Phone rep, not a great place to apply. It's not directly SBI, it's a contractual job. This makes the job not very good. It's a good brand for career advancement but nothing more than that. Doesn't pay you well.
Confirmed questions1 question
- Why do you want to join SBI?
SBI Customer Support Representative Interview Questions
Quoted word for word from SBI interview reports.
“Why do you want to join SBI?”
Read reports →“How have you de-escalated a situation with a frustrated customer?”
Read reports →“Tell me about a time you dealt with an angry customer.”
Read reports →“What are your hobbies and educational details?”
Read reports →“Describe a situation where you had to manage a difficult customer.”
Read report →“What makes you want to work with this company?”
Read report →“Can you tell me about your experience?”
Read report →Formats, difficulty and experience
Across all 5 SBI interview reports.