Sallie Mae Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sallie Mae.
Sallie Mae
Customer Service Representative
Entry Average Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
So it's a two-stage interview process. First, you chat with two supervisors. Then, if you move on, you talk to the managers.
Confirmed questions2 questions
- Tell me about your previous experiences using the STAR method.
- Share an example of a situation you faced previously.
Sallie Mae
Customer Service Agent
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Rien de parriculier , tout est bon . Je recommande, bonne societe. Ok Tres sympa , bonne ambiance . Service impeccable, Rien de parriculier , tout est bon . Je recommande, bonne societe. Ok Tres sympa , bonne ambiance . Service impeccable,
Confirmed questions1 question
- What are you looking for in your future?
Sallie Mae
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Group Recruiter call Technical screen
Interview formats
Behavioral Technical
This was a summer job. They brought us in as a group and explained the general proceedings for about an hour. Then, they interviewed us one by one. Two people from the hiring team asked questions mostly about dealing with upset customers. We did a mock phone call. They said if you have even the slightest bit of people skills, you should get the job. There was also a computer typing test; you need to be able to type fast.
Confirmed questions2 questions
- How would you handle upset customers on a mock phone call?
- How quickly can you type?
Sallie Mae Customer Support Representative Interview Questions
Quoted word for word from Sallie Mae interview reports.
“How quickly can you type?”
Read reports →“What are you looking to get paid?”
Read reports →“What are your thoughts on working for Sallie Mae?”
Read reports →“What are you looking for in your future?”
Read reports →“How do you deal with upset customers?”
Read report →“In five years, where do you envision your career path leading?”
Read report →“What made you decide to work for Sallie Mae?”
Read report →“How would you handle upset customers on a mock phone call?”
Read report →“What are you good at and what are you not so good at?”
Read report →Formats, difficulty and experience
Across all 13 Sallie Mae interview reports.