RxCrossroads Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Which role are you interviewing for?
3 roles · 6 reportsCandidate interview experiences
First-hand accounts from people who interviewed at RxCrossroads.
RxCrossroads
IT Director
Director Average Negative experience No offer 4 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
I spent hours on the phone in interviews with HR recruiter (from Omnicare) and their hired IT consultant. Then spent hours onsite in face-to-face interviews with top brass. Then waited for three weeks with no word from them and I followed up with voice mail and email to them. Then finally got a call back from IT consultant with follow-up questions. They led me to believe I was a finalist for the position... "You'll be hearing from HR again soon." Well, you can guess what happened next... no communication from them for almost 2 months now. Once again, I attempted to follow up, but no response. Totally unprofessional in the process. Their IT consultant was rude, uninformed, and seemed to be at odds with the rest of the atmosphere. The Omnicare recruiter must have fallen off the face of the earth. Affirms my belief that "HR" doesn't stand for Human Resources, but Horrible Reputation. Senior executives in Louisville seem to be solid and would probably be good to work with, but all other aspects of the process were less than acceptable. I understand they eventually felt that I was not their choice, but to not communicate that is pathetic.
Confirmed questions1 question
- Could you please explain your background and experience?
RxCrossroads
Case Manager III
Mid Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I applied for an internal transfer to a Case Manager III position, which was a promotion of more than one level from my previous role in Intake/Customer Service. HR contacted me quickly and scheduled an in-person interview with the new team's management. When I got there, the supervisors told me the program manager might drop by since she had a deadline, but she never showed up. The interview itself was mostly fine, but the HR rep accidentally mentioned I was interviewing against a friend from my current team and hinted we might be competing for multiple openings.
Confirmed questions3 questions
- Can you share an instance where you exceeded expectations in your current job?
- How do you manage the demands of productivity while ensuring excellent customer service?
- What's your approach to handling calls from upset or frustrated customers?
RxCrossroads
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
I applied using my phone and got an email the same day for a phone interview. The phone interview was really basic stuff about me, super easy. After that, they offered me an in-person interview with two supervisors from different areas. It was short, about 20 minutes. I got the job offer two weeks later. The hiring process also included a background check and a drug test at LabCorp.
Confirmed questions4 questions
- Can you share an instance where you went above and beyond to assist someone?
- What motivated you to apply to our company?
- Have you previously handled medications?
RxCrossroads
Customer Service Representative Intake Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Group Presentation Background check Offer
Interview formats
Behavioral Technical Group Presentation
I had a preliminary interview with three people from different departments. It was an HR rep, a case manager from another team, and the case manager for the team I'd be joining. After that, they set a training date, which is when you meet your team and manager. The training lasts a month, and if you don't meet the company's skill and standard requirements, the team won't launch and will have to train again.
Confirmed questions1 question
- Can you tell me about your weaknesses and how you handle them?
RxCrossroads Interview Questions
Quoted word for word from RxCrossroads interview reports.
“Tell me about a time you accepted accountability for your actions.”
Read reports →“How do you manage the demands of productivity while ensuring excellent customer service?”
Read reports →“What's your approach to handling calls from upset or frustrated customers?”
Read reports →“Have you previously handled medications?”
Read reports →“Tell me about a disagreement you had with a coworker.”
Read report →“Can you share an instance where you went above and beyond to assist someone?”
Read report →“Can you share an instance where you exceeded expectations in your current job?”
Read report →“What motivated you to apply to our company?”
Read report →“Could you please explain your background and experience?”
Read report →Formats, difficulty and experience
Across all 6 RxCrossroads interview reports.