Rover.com Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rover.com.
Rover.com
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Panel Offer
Interview formats
Behavioral Group
You generally start with a recruiter call, then have two hour-long calls with stakeholders. After that, there's a four-hour loop of panel interviews in a cramped, poorly ventilated conference room at the Spokane office. The panels include local staff or people on Google Hangouts. They ask similar situational questions, repeating what was asked in the phone interview. The whole process is slow and doesn't respect your time. But, I guess they want the right fit for the role and company, so it's a tough gauntlet to go through, but is it worth it for a job paying under $40k?
Confirmed questions3 questions
- Describe a situation where someone disagreed with your stance.
- Share an example of a time you had to coach an individual.
- Can you provide a specific instance of X or Y?
Rover.com
Customer Care Manager
Manager Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
The interview was well organized via email with clear dates and deadlines. The actual interview with the Customer Care Director was pleasant and informal. He created a comfortable atmosphere and appeared content with his position at the company.
Confirmed questions2 questions
- Can you tell me what you know about our company?
- Describe your management style.
Rover.com
Customer Service Representative
Entry Average Neutral experience No offer 5 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical Other
The interview process was way too long, it had a lot of stages: a call, a test, and then a bunch of interviews. The job itself seems to have a super high workload. Good thing is you can work 100% from home. Communication was bad though, especially about scheduling and salary, which they just ignored me on even after I asked twice. I pulled out because they weren't respectful or upfront.
Confirmed questions6 questions
- Regarding security at Rover, why do you think it's important?
- Can you share an instance where you felt frustrated and explain how you dealt with it?
- As a customer agent, what was the hardest part when you were unable to resolve a customer's issue?
Rover.com Customer Support Representative Interview Questions
Quoted word for word from Rover.com interview reports.
“What would you do if a sitter reported that an animal they were watching damaged their property and they can't continue to watch the dog?”
Read reports →“What would you do if a pet owner called saying their sitter damaged something in their home?”
Read reports →“If a caller is very upset because of a terrible accident, what is your course of action?”
Read reports →“What's your take on animals?”
Read reports →“Regarding security at Rover, why do you think it's important?”
Read report →“What is it about you that is unusual?”
Read report →“Can you provide a specific instance of X or Y?”
Read report →“Describe a time you received excellent customer service.”
Read report →“As a customer agent, what was the hardest part when you were unable to resolve a customer's issue?”
Read report →Formats, difficulty and experience
Across all 24 Rover.com interview reports.