Rook Coffee Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Which role are you interviewing for?
2 roles · 5 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Rook Coffee.
Rook Coffee
Barista
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Other
It's pretty straightforward. They'll ask about your customer service experience and how you'd handle various customer situations. They're basically trying to get a feel for your personality and customer service abilities. You'll have a virtual call, and there will be two calls in total. They usually give you an update within about a week.
Confirmed questions4 questions
- What would you do if a customer's order wasn't right?
- Tell me about your customer service experience.
- How would you handle various customer scenarios?
Rook Coffee
Assistant Manager
Manager Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Andrea made me feel really welcome and her positive energy was contagious! I was offered coffee and asked about my past work and personal interests. She answered my questions and I didn't feel uncertain about what's next. I was told there would be more interviews and that I'd be contacted soon. Rook is an amazing company with great values and work ethic, and it was a pleasure to interview with one of their best!
Confirmed questions2 questions
- Tell me about a positive aspect of your previous job.
- Tell me about a negative aspect of your previous job.
Rook Coffee
Full Charge Bookkeeper
Mid Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
I applied for the job through Craigslist and heard back via email in about two days. We set up a phone interview, and then about a week after that, I was invited for a one-on-one meeting.
Confirmed questions6 questions
- Saying this interview process was an utter waste of time would be an understatement. The co-owner was mostly concerned about my lifestyle and asked questions about my hobbies, interests, and my life experiences, instead of my skill set.
- He said he was not concerned about my qualifications and said I was more than qualified with my past work experience and education.
- I have the impression the co-owner had ulterior motives in interviewing me and other candidates.
Rook Coffee
Barista
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
It was really easy to talk to them, and the environment felt super comfortable. It was just a one-on-one interview. They even offered me a coffee to help me relax. They made it feel more like a chat than a formal interview.
Confirmed questions3 questions
- Have you got any past experience in food and beverage?
- What is it that interests you?
- Can you tell me about a time you exceeded expectations for a customer?
Rook Coffee Interview Questions
Quoted word for word from Rook Coffee interview reports.
“If you had to pick, what are three apps you couldn't go without?”
Read reports →“What would you do if a customer's order wasn't right?”
Read reports →“What is it that interests you?”
Read reports →“Have you got any past experience in food and beverage?”
Read reports →“Can you tell me about a time you exceeded expectations for a customer?”
Read report →“Tell me about a negative aspect of your previous job.”
Read report →“Tell me about a positive aspect of your previous job.”
Read report →“How would you handle various customer scenarios?”
Read report →“Tell me about your customer service experience.”
Read report →Formats, difficulty and experience
Across all 5 Rook Coffee interview reports.