RH Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at RH.
RH
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical
My interview experience was great. First, I spoke with a team leader, and I was a bit concerned about my lack of call center experience, as I'd never worked in that field before. I felt the interview went really well. I also completed a test. A few days later, I was contacted for a second interview with the Director. When I met with her, I felt like I was going to be hired. She was very encouraging and boosted my confidence.
Confirmed questions1 question
- In what ways can you contribute positively to our company?
RH
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
I saw an ad on Indeed and got a call the next day to come to their West Jefferson location. They asked me to bring my resume, which was unnecessary as the interviewer already had one. The interview felt more like a chat, and with my years of customer service experience, it was easy to answer the questions. Then, unexpectedly, I had to take a test. It involved calculating discounts, item sizes, and shipping prices. The listed shipping price was $99, but with other options, the closest was $95. They said it wasn't timed and there was no pressure, but it didn't feel that way. They also say the test doesn't factor in, but it really does. If you're easily stressed about tests, be warned; it takes longer than you think. I believe they miss out on great customer service center candidates because of this flawed test.
Confirmed questions1 question
- Can you describe a difficult customer interaction you experienced and explain how you managed it?
RH
Customer Service Representative
Entry Average Negative experience Accept offer 5 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a long and tiring process. First, there was a phone screening, and then four in-person interviews. They really tried to get to know me on a personal level. It wasn't a typical interview. They seem to hire the right people but don't seem to focus on keeping them around.
Confirmed questions3 questions
- They wanted to know who I really am, on a personal level.
- They asked questions to understand my personality.
- The focus was on getting to know the real me.
RH Customer Support Representative Interview Questions
Quoted word for word from RH interview reports.
“Describe a situation where you had to handle a customer's shipping issue.”
Read reports →“What are your hobbies outside of work?”
Read reports →“Could you share a bit about yourself?”
Read reports →“Can you describe a challenging customer service situation you encountered and how you resolved it?”
Read reports →“In what ways can you contribute positively to our company?”
Read report →“Can you share an experience with a challenging client?”
Read report →“Tell me what you learned from previous jobs about customer service.”
Read report →“How can your skills from your prior job help you be successful in this role?”
Read report →“Can you describe a time you led a team through a difficult situation?”
Read report →Formats, difficulty and experience
Across all 14 RH interview reports.