Resident Interview Questions
& Process

I applied on Indeed and got a call the very next day for a phone interview. Then, I had a second interview with someone from the specific department the role was in. This went really well. Later that same day, I was invited for what was supposed to be the final interview. I had this interview yesterday morning with the Director of Customer Success. It was surprisingly short, only about six minutes, especially compared to my previous interviews which were around 25-30 minutes long. I got rejected today, which was a shock given my extensive experience in handling complaints and feedback.

The recruiter reached out after seeing my resume and we had a good interview. She then connected me with the marketing team. I had a first-round interview which went well, followed by a second round with a marketing manager who would be my supervisor. That also went well. I really liked the team. The whole process took about one to two weeks. I also completed a quick assessment that wasn't hard. The recruiter called me on a Friday to congratulate me and offer me the job! She confirmed my salary expectations. She said she'd send the offer by end of day Friday or Monday at the latest. I celebrated that weekend, but Monday passed with no letter. I reached out mid-week, but she avoided me. She continued to avoid me for almost a week before saying she had IT issues and that the role was still mine, but getting the offer was taking time. Weeks passed. I kept reaching out. She eventually said that upper management changes were causing delays, which was strange. A month went by. She kept saying the offer was coming, but I started losing hope. It's now been six weeks, and she hasn't contacted me in the last week. It's a bizarre and uncomfortable situation; I don't understand why they wouldn't just be honest and say no, or at least say they aren't hiring for the role now but will reach out in a few months when they are ready. Saying yes and then repeatedly promising an offer letter while avoiding calls is very strange behavior. I don't want to work for a company like this anyway, so it's good I found out before starting.

I wish I had read these GlassDoor reviews & interviews BEFORE applying to Resident; if I had, I could have spared myself some minor trauma. The HR person with whom I interacted was perhaps the most offensively stupid specimen of her kind I’ve had the displeasure of meeting. My expectations are never high where HR types or recruiters are concerned, because most of them do their jobs so poorly. They’re either unschooled in life, or have no working knowledge of the industry they’re supposedly recruiting for. Resident’s HR person combined both of those faults, and then some. In my cover letter, I specifically addressed my experience in writing about furnishings and décor. Interviewer NEVER inquired about that – kind of odd given that it’s a furniture company. The job description was either misleadingly written, or interviewer hadn’t bothered to read it. She asked me if I had any experience with e-com—an incredibly bizarre question given that both my CV and portfolio attest to the fact that, yes, I certainly do. Interviewer seemed more interested in numbers than creativity. She kept going on about conversion and performance; I countered by talking about how one gets there—process, however, clearly wasn’t on her radar. And... the giveaway that she was an amateur: she asked me for a showreel. I informed her that copywriters generally do not have showreels, unless they’re from an agency background and have done commercials; the j.d. for this role never once mentioned video-scripting or storyboarding. A canned rejection email arrived 90 minutes after I answered her questions. Why such haste? Interviewer made herself look bad, while also making Resident Home look bad.

I got an interview for this Customer Escalation Specialist role with someone named Cat, thanks to my past call center experience. The interview itself was nice and friendly, and communication beforehand was great. Cat asked me about my previous customer representative experience, like what systems I used and a time I handled a tough escalation call. Unfortunately, I didn't get the job because my experience wasn't recent enough (within the last two years) and I had no remote work experience. Cat was great though, and I wish all interviews were as lively, kind, and clear as this one was.