Residence Inn Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Which role are you interviewing for?
6 roles · 20 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Residence Inn.
Residence Inn
Front Desk Agent
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process was easy. The GM and Front Desk Supervisor asked basic questions about my experience related to the position. They gave me a full tour of the hotel. They also asked about my basic customer service skills and how well I work under pressure.
Confirmed questions1 question
- Can you recall a time when you had a negative experience with a customer?
Residence Inn
Housekeeping
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I applied online through Marriott's career website for a Housekeeping position at Residence INN in Dulles, Sterling, VA. The very next day, I received a call about an immediate interview. I accepted the interview for the day after, even though I had previously stated my unavailability for weekends and evenings. Despite knowing my availability constraints, the assistant manager interviewed me and then informed me that due to my weekend unavailability, they couldn't extend an offer. I found this to be disrespectful, as they wasted my time knowing this information from the start. The manager, possibly named G, seemed to be exercising authority unnecessarily. I advise against wasting people's time unless compensation is offered.
Confirmed questions1 question
- How would you handle a stressful situation?
Residence Inn
Front Desk Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral
I was interviewed by 3 different people on 2 separate occasions and wasn't sure how to receive that. Anyhow, I was hired for the position, but lost it after the front desk manager spoke with my previous supervisor at the Hilton. No explanation was given as to why they hired me, then changed their minds.
Confirmed questions5 questions
- What is your experience in the hotel industry?
- How do you interact with guests?
- What is your expected pay?
Residence Inn
Catering Sales Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The interview process had three parts. First, a phone interview. Then, an in-person interview with the director of sales, and finally, an interview with the GM. The in-person part was in the hotel lobby, pretty casual but still had formal questions. The GM interview was a bit strange; she asked a lot of questions not really related to the job, like if I watched TedTalks.
Confirmed questions1 question
- What are your strengths?
Residence Inn Interview Questions
Quoted word for word from Residence Inn interview reports.
“Are you familiar with caulking?”
Read reports →“Can you define what guest service means to you?”
Read reports →“How do you ensure a guest has a memorable experience?”
Read reports →“If you had full empowerment from management, how would you ensure a guest who is checking in late after a very bad travel day (due to flying issues and cancellations) is taken care of and their day is turned around?”
Read reports →“Imagine a guest calls for a late check-in after a rough travel day with cancellations. If management gave you full authority, how would you handle this situation to ensure the guest feels cared for and has a better experience?”
Read report →“How would you rate your stress management skills on a scale of 1 to 10?”
Read report →“What would be your approach to handling an unhappy guest?”
Read report →“What hours could you work?”
Read report →“What is your expected pay?”
Read report →Formats, difficulty and experience
Across all 20 Residence Inn interview reports.