Republic Services Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 33 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Republic Services.
Republic Services
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
Met with 2 supervisors on-site. The interview process was pretty simple and went smoothly. They asked standard interview questions, and I got to ask mine at the end. It all wrapped up in about 2 weeks, and I got the job offer by email.
Confirmed questions1 question
- Can you describe a situation where you had to handle a challenging customer?
Republic Services
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral
I first applied online, and about three weeks later, I was contacted to come in for an interview the very next day. When I got there, I filled out an application and then had the interview. The office manager was super nice and helpful, and the interview mostly consisted of behavioral questions about my past work experiences. It wasn't too challenging. They mentioned I'd hear back by the end of the week about whether I got the job.
Confirmed questions3 questions
- Tell me about a situation where you went the extra mile.
- Can you recall a time you had to deliver unwelcome news to a customer?
- Describe a difficult situation you encountered at work and how you handled it.
Republic Services
Customer Service Representative
Entry Average Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Take home Onsite Background check Offer
Interview formats
Behavioral Technical Other
I worked with a staffing agency that handled the initial interviews. They did a phone screen and then an in-person interview. After that, I had to take some computer tests covering Excel, Word, PowerPoint, and Outlook. My first role was a temporary position helping with a specific project. Once that project was finished, I was offered a permanent position following a one-on-one interview.
Confirmed questions2 questions
- Can you tell me about your strengths and weaknesses?
- What qualities do you possess that make you a strong candidate for this position?
Republic Services Customer Support Representative Interview Questions
Quoted word for word from Republic Services interview reports.
“Are you planning to stay for at least six months?”
Read reports →“What would you do if a customer was really angry?”
Read reports →“Is your manager aware that you plan to leave your current role, and what is your prediction for their reaction?”
Read reports →“Tell me about a situation where you were correct and everyone else disagreed.”
Read reports →“Why do you want to work for Republic Services, said in Spanish and then translated into English?”
Read report →“Describe a situation where you dealt with an angry caller and how you resolved it.”
Read report →“Can you recall a time you had to deliver unwelcome news to a customer?”
Read report →“How would you manage a conflict with your direct supervisor?”
Read report →“What information do you have about our company?”
Read report →Formats, difficulty and experience
Across all 33 Republic Services interview reports.