RepairPal Interview Questions
& Process

After submitting my resume online, I had a quick phone chat. Then, I went in person to meet with the hiring manager and some senior success managers.

The interview process started out pretty typical, but then it got really shady. The hiring manager seemed interested at first, but then things got weird. I thought I had to prove myself with a lot of work, like samples and a presentation, but in hindsight, it was too much. I spent many hours creating thoughtful solutions and features, and during the onsite 'working session' with the team, a feature I proposed seemed to 'magically' appear. It felt like I was doing 'free work.' After all the time and effort -- phone calls, homework, onsite work session/interviews -- I thought I might get an offer. I was told I'd hear back the next day, but then I was totally ghosted. My follow-up emails about the status of the role and my decision were never answered. It was very unprofessional and a waste of time.

I talked to a bunch of people, including 2 VPs. After that, I met with 3 different groups of sales staff. It was pretty relaxed, but I heard the process is different now.

The interview process started with a recruiter call. I was initially told it would be a quick two-week process with just one phone interview and one on-site. However, it ended up taking about two months and included multiple phone calls, several online mini-projects, and an initial on-site, followed by another on-site that was canceled because they stopped interviewing. Communication was a major issue; I often didn't hear back when they said I would, and had to rely on my recruiter for updates. My on-site with the product lead and a test session with an engineer and designer went well, and I was invited back for a full day with the team. After two weeks of waiting and multiple follow-ups, I was informed by my recruiter that the role was on hold due to changes in the job specs. A significant amount of my time was spent on work like online projects, wireframes, and mockups, some of which they clearly incorporated into their new tests. I received no compensation or even acknowledgment for this work. The entire process was marked by unclear expectations, poor communication, and a substantial amount of unpaid work.