REI Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 28 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at REI.
REI
Retail Specialist
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Take home
Interview formats
Presentation Behavioral
You recorded three videos of yourself answering questions, with three tries for each. I'm not the biggest fan of one-way recorded videos, but it's not the absolute worst. You get to take your time to plan out what you want to say.
Confirmed questions1 question
- Tell me about yourself and why you're interested in this role.
REI
Cashier
Mid Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
This is a standard mid-level job assessment with typical questions. Be prepared to discuss hiking or other outdoor activities. They need to know that you understand who they are and what they sell.
Confirmed questions1 question
- Tell me about your favorite outdoor activity.
REI
Store Specialist
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Take home
Interview formats
Behavioral Other
It was a video interview, with 6 questions in total. 4 were recorded video questions and 2 were questionnaire. You had 30 seconds to read the prompt, and then the recording would start. You got 3 tries to record your video answers and you got to pick the best one out of the three to submit. Hiring Managers don’t see any of the other takes.
Confirmed questions5 questions
- Tell us about yourself and why you're interested in working at REI.
- In your opinion, what constitutes good customer service? Please share an instance where you received excellent customer service and describe the outcome.
- Describe a situation where you were assigned a task that was new and unfamiliar to you. How did you approach it, and what were the outcomes?
REI Retail Associate Interview Questions
Quoted word for word from REI interview reports.
“Can you list all the different ways a paperclip can be used?”
Read reports →“Could you sell us this item?”
Read reports →“What outdoor activity do you enjoy the most?”
Read reports →“Do you spend time outdoors?”
Read reports →“What aspects of the outdoors appeal to you?”
Read report →“Could you design a tent and then pitch it to me?”
Read report →“What does good customer service mean to you?”
Read report →“What is your definition of customer service?”
Read report →“Tell me about your favorite outdoor activity.”
Read report →Formats, difficulty and experience
Across all 28 REI interview reports.