REI Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at REI.
REI
Operations Lead
Lead Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process so far has been great. The recruiter was easygoing and friendly, and they seemed genuinely interested in me as a person and as a potential employee.
Confirmed questions3 questions
- Can you tell me about yourself and your motivation for joining the REI team?
- In your opinion, what constitutes excellent customer service?
- Could you share an instance where you experienced outstanding customer service?
REI
Sales Operations Manager
Manager Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Group
It started with a phone interview, then went to an in-person interview where different teams of people took turns asking questions.
Confirmed questions1 question
- Can you share an instance where a project you led didn't turn out as planned?
REI
Supervisor
Mid Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Presentation
The interview process started typically with a recruiter call, though the recruiter spent a lot of time pitching the company's co-op model and employee ownership, which felt redundant given my prior research. After this, there was a smooth phone interview with HR. This was followed by a face-to-face panel interview involving the hiring manager, their manager, and a peer supervisor. We also took a half-hour tour of the new facility before the interview itself. The interview was fairly standard, using predictive techniques, which is always a bit of a drag. The waiting and rejection part is tough, but honestly, I was kind of hoping I wouldn't get an offer due to the low salary. Maybe they sensed that. Regardless of the reason I wasn't selected, a professional rejection would have been appreciated. I followed up with the HR recruiter, but never received even a simple email response. Perhaps too busy with the co-op pitch? I took a day off work for this, and their lack of courtesy means they've lost a potential customer.
Confirmed questions1 question
- How would you describe your leadership style?
REI Operations Manager Interview Questions
Quoted word for word from REI interview reports.
“In your opinion, what constitutes excellent customer service?”
Read reports →“Could you share an instance where you experienced outstanding customer service?”
Read reports →“Can you share an instance where a project you led didn't turn out as planned?”
Read reports →“How would you describe your leadership style?”
Read reports →“What are your motivations for wanting this role?”
Read report →“Tell me about a challenge you've faced and how you overcame it.”
Read report →“Can you describe your previous professional experiences?”
Read report →Formats, difficulty and experience
Across all 7 REI interview reports.