RCI Exchanges Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 48 interview experiences · FREE TO READ
Which role are you interviewing for?
14 roles · 48 reportsCandidate interview experiences
First-hand accounts from people who interviewed at RCI Exchanges.
RCI Exchanges
Call Center Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Group Onsite
Interview formats
Technical Group Behavioral
So after you apply you get sent a request to do an online camera interview. This process can take up to an hour and it is mainly focused on whether you had any previous sales experience, and if so, describe it. It's pretty straightforward and you can retake your web interviews as many times as you want until you're happy with them. About 3 days later, I got a call to set up an in-person interview. On the day of the interview, you'll be in a group of 4 people walking around to tour the facility. You'll learn more about the benefits and the company culture. They also play a mock interview call and you answer 5 questions after listening to it. Remember to take notes. After the tour, everyone gets separated and you have a one-on-one interview with two different people. The whole thing takes about 1-1.5 hours, including the tour and interviews. Oh, and I dressed professionally and prepared.
Confirmed questions4 questions
- Could you roleplay a scenario where a customer wants a trip to a warm location but is unsure of the destination? Your task is to ask questions about their interests and desired activities to help them decide.
- Can you share an instance where you persuaded a customer to purchase a product that was entirely different from what they initially intended to buy?
- Describe how you have presented new concepts or ideas to upper management.
RCI Exchanges
Inbound Guide
Entry Average Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call Background check Offer
Interview formats
Behavioral Other
I sent in my application and got a text later that evening about an interview. I went in the next day for a tour of the facilities with a group, after which we were asked if we had any questions, and then each person went with a different supervisor for a one-on-one interview. After it was done, I was told I'd hear back within two weeks. I was called and offered a position about a week later.
Confirmed questions3 questions
- Can you share an instance where you resolved a challenging customer issue?
- How do you manage situations with upset customers?
- What are some of your hobbies?
RCI Exchanges
Outbound Sales Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Presentation Other
It was easy. They just wanted to check if I'm enthusiastic about holidays and if I have good communication skills and phone experience. The role play wasn't too hard since I already had experience in Timeshare.
Confirmed questions4 questions
- Are you enthusiastic about holidays?
- Do you have good communication skills?
- Do you have any experience on the phone?
RCI Exchanges
Sales Consultant
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I had a pre-screen call with the RCI manager, lasting about twenty minutes. They asked me about my background and why I wanted to work there. After that, I was invited for an on-site interview. The manager was really friendly and asked a lot about my past experience and some motivational questions.
Confirmed questions1 question
- Can you share an instance where you managed a challenging customer?
RCI Exchanges Interview Questions
Quoted word for word from RCI Exchanges interview reports.
“Where would you recommend for my vacation?”
Read reports →“Could you sell me a holiday?”
Read reports →“Tell me about your favorite holiday and persuade me to visit it.”
Read reports →“Can you pitch a vacation package to me, making sure to include details like whether the hotel room has a kitchen?”
Read reports →“How would you sell a trip when there's no available spot?”
Read report →“When considering a vacation, what do you think is more critical: offering a high-quality product or providing outstanding customer service?”
Read report →“Suppose a client is interested in Myrtle Beach, but we don't have any available properties. What questions would you ask them to figure out an alternative destination to recommend?”
Read report →“Can you tell me about a vacation you really enjoyed?”
Read report →“What would you do if a member wants a specific destination that isn't currently available?”
Read report →Formats, difficulty and experience
Across all 48 RCI Exchanges interview reports.