Rackspace Technology Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rackspace Technology.
Rackspace Technology
Customer Service Representative
Entry Average Negative experience Accept offer 3 rounds
Interview process
Recruiter call Group Onsite
Interview formats
Group Behavioral
The interviews were pretty basic and not very memorable. The hiring process begins with internal recruiters screening resumes. Then, there's a group interview with one leader, followed by an interview with two leaders. The whole experience felt a bit tense due to recent layoffs.
Confirmed questions2 questions
- Group interview with one leader.
- Follow-up interview with two leaders.
Rackspace Technology
Customer Service Associate
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Technical
I applied through naukri.com and the whole interview process was super fast, taking just one day from application to getting the result on the same day. The HR folks were really helpful all the way through. They asked some basic stuff about my previous work. Since I have ITIL certification, they also asked a few simple questions about ITIL.
Confirmed questions4 questions
- How would you handle a call with an upset customer?
- Can you define NPS?
- What are the basic stages of the ITIL framework?
Rackspace Technology
Customer Care Manager
Manager Average Negative experience No offer 3 rounds
Interview process
Recruiter call Panel Panel
Interview formats
Behavioral
The whole process was very negative, in terms of questioning, experience and competency. The interview process was very drawn out, a telephone interview followed by 2 x 1.5 hour panel interviews. It was/is a senior role and I understand you need to find the right people but the questioning was very odd. Overall it was a strange experience and not in a positive way.
Confirmed questions1 question
- Tell us about your biggest regret, and would you do anything differently today?
Rackspace Technology Customer Support Representative Interview Questions
Quoted word for word from Rackspace Technology interview reports.
“What does NPS stand for and what does it mean?”
Read reports →“Within one minute, how many uses for a brick can you list?”
Read reports →“Suppose a friend emails you, but you don't get it. What steps would you take to figure out what happened?”
Read reports →“Can you define NPS?”
Read reports →“What are the basic stages of the ITIL framework?”
Read report →“Describe the lifecycle of incident management.”
Read report →“What is something that causes you stress?”
Read report →“Can you explain Rackspace to a non-technical person?”
Read report →“What steps would you take if a person claiming to be acting on behalf of an account holder attempted to access their account, and stated they would be displeased if access was not granted?”
Read report →Formats, difficulty and experience
Across all 12 Rackspace Technology interview reports.