Public Storage Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Public Storage.
Public Storage
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
This was not a real interview experience, it was very disappointing and dismissive. There was no in-person interview. I was dismissed via email instead of a call. I thought I had been accepted because I met all the requirements and criteria.
Confirmed questions1 question
- What did you expect from the job?
Public Storage
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
So I applied and then had to wait a bit for the hiring manager to call me for a verbal interview. That went well, then I had a face-to-face interview with the district manager at the Oltorf location. A week later I got an email saying they were going with other people. Then, three weeks later, they told me to reapply and I talked to the hiring manager again, but didn't get to the district manager interview this time. Got another rejection email. Apparently, a business degree wasn't enough for this entry-level job since I didn't have retail experience, even though I was a full-time student getting my degree. They basically require retail experience for all roles, no matter how much training they offer.
Confirmed questions3 questions
- Can you tell me what you know about Public Storage?
- What would your previous employer say about your performance?
- Have you had any retail experience before?
Public Storage
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral
The interview started okay, with the interviewer asking lots of questions that I answered. In the end, I think they weren't hiring for sure because I basically passed the phone interview, so why couldn't I get a face-to-face one? They just emailed saying they can't offer me the position.
Confirmed questions1 question
- Are you currently employed?
Public Storage Customer Support Representative Interview Questions
Quoted word for word from Public Storage interview reports.
“Can you tell me what you know about Public Storage?”
Read reports →“What motivated your decision to work for Public Storage?”
Read reports →“What were three aspects you disliked about your previous employment?”
Read reports →“Are you currently employed?”
Read reports →“How would your previous supervisor rate you on a scale of 1 to 10?”
Read report →“What was the reason for your departure from your previous role?”
Read report →“What would your previous employer say about your performance?”
Read report →“What did you expect from the job?”
Read report →“Have you had any retail experience before?”
Read report →Formats, difficulty and experience
Across all 13 Public Storage interview reports.