PSA Airlines Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 286 interview experiences · FREE TO READ
Which role are you interviewing for?
7 roles · 286 reportsCandidate interview experiences
First-hand accounts from people who interviewed at PSA Airlines.
PSA Airlines
Flight Attendant
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Group
Interview formats
Behavioral Technical Group
First, you'll have a virtual interview with some behavioral and situational questions. Then, they'll fly you to Charlotte for an in-person group interview (the airline covers the flights). You can fly in the morning of or the day before. If you fly in the day before, you're on your own for the hotel. Make sure you know the STAR method for both interviews. Connect everything back to safety and/or service. Keep your phone put away and smile the whole time! It's a long day, but supposed to be fun.
Confirmed questions4 questions
- Can you share an instance where your personal life impacted your work schedule, and another where your work schedule affected your personal life? Describe how you managed these situations.
- Describe a situation where you had to work with a colleague who was resistant to new ideas. What was your approach?
- Can you tell me about a time your personal life interfered with your work schedule, and also a time when your work schedule interfered with your life? How did you manage those situations?
PSA Airlines
Flight Attendant
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral Group
The interview process with PSA Airlines was overall a great experience. Everyone was super friendly, responsive, and made me feel comfortable from the start. The only part that felt a little intimidating was the panel-style interview—they line you up and ask you a few questions while typing everything you say without giving much reaction. It definitely threw me off a little, but honestly, it was still fun and not as scary as it sounds. A lot of the candidates attending the interview were so supportive, clapping for each other, hyping them up--just overall helping calm nerves. I'm still friends with some of them to this day. Aside from that, the whole process was smooth, and I felt like they genuinely wanted to get to know me. I left feeling good about the experience and excited about the opportunity.
Confirmed questions2 questions
- How would you manage with an annual income of $20K?
- What would you do if a passenger became upset about a baby crying on the flight?
PSA Airlines
Flight Attendant
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Group Background check Offer
Interview formats
Behavioral Group Presentation
I applied and had a virtual interview with about 4 or 5 questions. Next, I went to a face-to-face interview in Charlotte, NC. It was unusual because only 4 people showed up instead of the usual 15-30. We met the recruiters, showed our passports, watched a presentation, and were asked to walk in the aisle, read from a paper, and introduce ourselves. After some breaks, we each answered 2-3 questions in a group setting. Finally, we all had individual 1-on-1 meetings with a recruiter simultaneously. The whole thing lasted about an hour or two.
Confirmed questions2 questions
- Can you share a professional accomplishment?
- Tell me about a mistake you made professionally and how you resolved it.
PSA Airlines
Flight Attendant
Entry Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Onsite Group Panel Presentation Background check Offer
Interview formats
Behavioral Presentation Group Other
I applied to PSA on 9/15 and got a video interview request within a week. The video interview has five questions, and you only get one try to record each, with a minute to prepare between questions. It's a good idea to check out the questions others have shared to be prepared. After submitting the video interview, I got a request for a face-to-face interview in Charlotte, NC the same day. They offered six dates over the next two weeks, but they fill up quickly, so choose a date as soon as possible. I picked a Wednesday two weeks out. If you live more than 4 hours away, they'll cover your flight if you fill out a request form. You can request times for AA flights but not exact flights. They don't cover hotels, so if you go the night before, you'll have to pay for it yourself. I stayed the night before to avoid any travel issues on interview day. On the interview day, get there EARLY. My interview was at 10, and I arrived at 9:15 to find others already there. Start getting to know the other candidates because you'll be there for a while with breaks, and it's a good time to connect. My group had 17 people. After checking in (don't forget your passport!), the interview starts with introductions where you walk down the 'aisle' and introduce yourself to the group: name, where you're from, and a fun fact. Then, you randomly pick an announcement card and read from it. The next part is a panel interview where the group is divided, and you'll answer two questions. They have a long list to choose from, so prepare well and definitely use the STAR method. About 80% of the questions people post online might be asked, so practice them or have one scenario you can adapt. After another break, there's a presentation about PSA and life as a flight attendant. Don't be worried about this part; if you've done your research, the information is easily found, and the recruiters shared reassuring details. The final part is a one-on-one with a recruiter. They call you in individually to ask why you want to work for PSA, which is a good chance to mention company values and mission, like their LGBTQ FA spotlight for Pride Month that made me feel seen as a queer woman. You'll briefly review your resume, discuss work experience, and then ask questions. Make sure to ask any questions you have! The whole process was faster than I expected, finishing around the four-hour mark, and I received my CJO by the time I got to the airport to fly home.
Confirmed questions4 questions
- Can you share an instance where you had to work under a tight deadline? What actions did you take, and how did you manage the situation?
- Tell us about a time when your customer service wasn't your best. What did you do, and what could you have done better?
- What is your specific motivation for wanting to join PSA?
PSA Airlines Interview Questions
Quoted word for word from PSA Airlines interview reports.
“If a passenger is having a nosebleed and the bathroom smoke alarm goes off, what do you deal with first?”
Read reports →“If a passenger has a nosebleed and the lavatory fire alarm sounds simultaneously, which situation requires your immediate attention?”
Read reports →“Who would be your choice for a dinner guest if you could pick anyone from history?”
Read reports →“If the smoke alarm sounds and a passenger is bleeding from the nose while you're on duty, what's your priority?”
Read reports →“In the event of a nosebleed and activated smoke detectors, what would be your immediate action?”
Read report →“What would you do if a passenger became upset about a baby crying on the flight?”
Read report →“Given a passenger with a severe nosebleed and a smoke alarm going off simultaneously, what would you prioritize?”
Read report →“What 3 items would you want if you were stranded on a deserted island?”
Read report →“What actions would you take if one passenger is complaining intensely about the baby crying in the adjacent seat?”
Read report →Formats, difficulty and experience
Across all 286 PSA Airlines interview reports.