Providence Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Providence.
Providence
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Group
Interview formats
Behavioral Technical Group
I was emailed and texted about a job and given a contact to schedule an interview on Microsoft Teams. It was a written interview with three rounds of questions. The process felt pretty straightforward, and the questions seemed relevant to the CSR role.
Confirmed questions3 questions
- Tell me about how you'd handle helping customers who are upset.
- What's your approach to assisting customers that are stressed?
- How do you deal with customers who are rude?
Providence
Customer Service Representative
Entry Difficult Neutral experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
It was a quick interview but involved a lot of talking. They explained the position, what's expected, and reviewed my resume to see how it fits the role. They asked about my call center experience.
Confirmed questions1 question
- Can you tell me about your previous work and how it connects to this role?
Providence
Customer Service Specialist
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Other
I found out that I had applied for a position that was now filled and not updated on the site, I am now crossing this company off my list. I spent 1.5 hours working on applying for a job I had no chance of getting. If there are lots of comments about recruiting customer service, Providence should consider taking it back in-house and being responsible for it. It is not leaving a good impression with job seekers.
Confirmed questions3 questions
- The people at the job fair weren't even from the recruiting company and hence, didn't have cards and want to connect on LinkedIn.
- They gave me a card that had a QR code.
- It was very impersonal.
Providence Customer Support Representative Interview Questions
Quoted word for word from Providence interview reports.
“How do you handle an angry patient?”
Read reports →“What do you think a call center is? Why do you want to work for our call center specifically?”
Read reports →“What makes you stand out from everyone else?”
Read reports →“How would you deal with angry customers?”
Read reports →“What's your approach to assisting customers that are stressed?”
Read report →“What's your approach to handling a difficult person?”
Read report →“Why should we pick you over the other candidates interviewing?”
Read report →“Regarding network experience, do you possess any?”
Read report →“Can you describe your experience handling face-to-face interactions, especially with challenging individuals?”
Read report →Formats, difficulty and experience
Across all 11 Providence interview reports.