Proservice Hawaii Interview Questions
& Process

The interview process started with a phone screen by a recruiter. Then there was a video call with the hiring manager. After that, a more formal video conference with the hiring manager and another person. Finally, a video interview with the division head. Oh, and there was also a written exercise where I had to deal with a hypothetical scenario.

So, my interview process had 4 main steps. First up was a quick zoom call with a recruiter, just to see if we were both a good fit, you know, talking about my background and what they were looking for. Then, I had another call, this time with a recruiter who was based in Hawaii, and they went into more detail about what the job actually involves. After that, I had a zoom chat with someone who's currently an Implementation Manager there. The final step was an in-person interview, kind of like a top grade style thing, with the Director of Implementation and some other execs from the company.

The interview process was virtual and had a few parts. First, I spoke with the HR person who handles onboarding. Then, there was a second interview with that same person and one of the managers from the department. It's good to know that the HR person might not know all the specifics of the job, so the first chat is mostly about you selling yourself as someone who can do the work. If you get to the second interview, you'll do some more selling yourself, but they will also dig way deeper into your actual experience with the role. This second interview felt like they were really scrutinizing my resume with a fine-tooth comb, so be careful what you put on there! Even if your college days were ages ago and you've only had a few jobs in the last 15 years, they spent way too much time asking about my past, even stuff that doesn't even matter for this job. My degree isn't really what I do now, and it felt like more than half the second interview was about how I made decisions way before college. (Anyone else feel like they've changed a lot since high school?) I think the interview would've been better if they focused more on what's actually relevant to the job NOW. Also, the manager I spoke with wasn't very pleasant; her stress level was clear in how she talked, and she didn't seem very welcoming, making me think she's probably not great to work for. Lastly, the job was advertised as remote, but when I brought up working from home, they were really against it unless I lived out of state. Honestly, the whole interview experience just made me feel bad for the people who actually work there; they must have to deal with a lot of scrutiny and micromanagement.

This company used automated systems in their hiring process, which felt like a turn-and-burn approach with candidates. Even though I requested that my interview not be summarized by AI, it was. The interviewer was clearly reading from a script, looking away from the camera, and asking very generic questions. There was no genuine conversation or connection. It felt like they should just hire a robot if they want to interact with one. I felt like I wasted time and energy on this underwhelming and unpleasant experience.