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Professional Financial Services Interview Questions
& Process

Real candidates share what happened, how many rounds they had,
and how the experience turned out.

Based on 3 interview experiences · FREE TO READ

2 Rounds average
Easy Typical difficulty
66.7% Positive experience

Which role are you interviewing for?

1 roles · 3 reports

Candidate interview experiences

First-hand accounts from people who interviewed at Professional Financial Services.

Showing 3 of 3
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Professional Financial Services

Customer Service Representative

Operations · more than a year ago

Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral

It started with a phone call where they went over the job description and talked about what the job entails. Then, there was an interview at the office to see how you'd fit in with the team.

Confirmed questions1 question
  • What are your thoughts on making collection calls?
Professional Financial Services logo
Professional Financial Services

Customer Service Representative

Operations · more than a year ago

Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Other

I posted my resume online and the regional manager contacted me. He liked my resume and wanted to interview me that same day. We talked about my past jobs and collections. He explained the job details like the pay ($13/hr + ~$300/month commission + $200/month car allowance), field work (visiting delinquent accounts, checking addresses, leaving notices), and benefits (Blue Cross/Blue Shield health insurance paid by the company). He also went over the daily calling process, expecting 100-160 calls daily, and the overall day-to-day tasks. He said he'd run a background check and I'd hear back in a week if it was good. A week later, I had another interview with the branch manager, mainly to see if I'd fit in with the office team. After that, I was told I'd get a decision the same day. Before the day ended, they called to offer me the job.

Confirmed questions1 question
  • How would you deal with an irate customer?
Professional Financial Services logo
Professional Financial Services

Customer Service Representative

Operations

Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral

I saw the job on Glassdoor and applied right away. Recruiter called me about 3 days later to schedule an interview. A few days after that, I interviewed with the recruiter and the branch manager. It was a really quick and informative interview. They offered me the job the next afternoon.

Confirmed questions1 question
  • Can you tell me about your experience with collections?

Professional Financial Services Interview Questions

Quoted word for word from Professional Financial Services interview reports.

Formats, difficulty and experience

Across all 3 Professional Financial Services interview reports.

Interview formats

Behavioral 75%
Other 25%

Interview difficulty

Easy 66.7%
Average 33.3%
Difficult 0%

Candidate experience

Positive 66.7%
Negative 33.3%

Reports by job function

Operations 3