
Powell's Books Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 30 interview experiences · FREE TO READ
Which role are you interviewing for?
7 roles · 30 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Powell's Books.
Sales Associate
It was a group interview with 10 people interviewing at the same time. The employee would ask a question, and then each of the 10 applicants would go around and answer it. The questions were mostly about your sales experience. Some applicants would talk for a really long time, and it was easy to forget what you were going to say.
- What would you do if a customer was unhappy with the service they received and wanted a refund or compensation?
Business to Business Manager
This was one of the strangest interviews I've ever been in. It was with 3 people, and my immediate feeling when I walked in is that they didn't want me there. They explained in a robotic, scripted way that they'd be asking 10 long questions, but it was apparent they had no interest in asking the typed questions on their pages. Not a single question pertained to me as an individual or my skill set. They didn't even ask about the current role I was working in a different company, which was quite similar in many ways to the position I was interviewing for. They never once went off script of those ten questions until I asked my own at the end, which they seemed uncomfortable with. Instead, every question invited you to describe a very specific instance of something you did in a previous job. The questions were so long and rambling, questions of the type that not even presidential candidates are asked in debates, that it was hard to keep track of all the different points I was supposed to be making in my answer. Those ten questions could have easily been 50, and could have been much better asked in a back-and-forth with the interview candidate for a much better assessment of skills and capabilities. I understand that it was a way to glean how I behaved in past instances, but not having been in that exact role I'd been interviewing for, the questions seemed impertinent. The only thing I came away with after the interview was that they were already intending to hire someone internally and had to go through the interview process anyway. I was not offered the job, but the environment was so impersonal, unfriendly, and odd that I wouldn't have taken it anyway.
- Can you describe a specific instance where you had to make a quick decision? What factors influenced it, what led you to it, and why do you believe it was the best decision?
Bookseller
I applied online, and they sent me an email inviting me in for a group interview. There were 4 other people scheduled, but only 2 other people showed up for the interview. We were asked 6 questions, and it took about an hour. The order in which we answered was rotated; i.e., we would go clockwise starting from me, and then starting from the person to my left for the next question. The group format mostly seemed like a way to streamline the interview process by allowing them to interview more than one person at a time.
- Tell me about a time you experienced excellent customer service.
Cashier
The interview was mostly a group round-table with around 8 people and 2 interviewers. They were hiring cashiers for the holidays, so they needed a lot of people quickly. I'm not sure if they do this for regular positions, but it felt laid-back. The group format lets you shine by listening to others' answers. Everyone gets asked the same question and then we take turns answering.
- What do you like best about customer service?
- Are you reading any books currently?
- What is your least favorite aspect of working in customer service?
Powell's Books Interview Questions
Quoted word for word from Powell's Books interview reports.
“Which book do you think everyone here should read?”
Read reports →“What was the last book you read and what did you enjoy about it?”
Read reports →“Are you reading any books currently?”
Read reports →“Could you share what you are reading at the moment?”
Read reports →“What book are you currently reading that you would recommend?”
Read report →“What book would you recommend to the group?”
Read report →“Can you share a book you read that shifted your perspective?”
Read report →“Describe a book you're currently reading as if you were recommending it to a customer.”
Read report →“What would you do if a customer was unhappy with the service they received and wanted a refund or compensation?”
Read report →Formats, difficulty and experience
Across all 30 Powell's Books interview reports.