Podium Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 20 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Podium.
Podium
Customer Success Manager
Senior Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
It was a nice interview process with three separate video calls. I learned a lot about the company, the role, and what they expect. They gave me timely updates after each call and told me the next steps, plus some good feedback.
Confirmed questions1 question
- Can you tell me about a challenging client situation you faced and how you resolved it?
Podium
Customer Success Manager
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Presentation
I had a 30-minute screening with a recruiter. Then a 30-minute meeting with the hiring manager where they asked basic questions about my past experience, how I handle difficult customers, and how I stay organized. They explained the job role and the reason for the opening. They said I was qualified and wanted me to speak with the director. THEN I WAS GHOSTED FOR 3 WEEKS. I followed up multiple times with the recruiter and was ignored. Finally, after many LinkedIn messages to the hiring manager, I was told, 'oh sorry I thought HR told you we found someone else.'
Confirmed questions1 question
- How would you deal with a challenging client?
Podium
Customer Success Manager
Mid Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I had a phone screen set up with a confirmation email and automated reminder, but the recruiter never called or got back to me when I followed up by email about the interview status. It's disappointing to see this kind of unprofessionalism from a big global company. Candidates spend a lot of time and effort getting ready for job opportunities, and they deserve basic politeness and clear communication during the process. This whole thing makes me really question the company's culture and how much they value potential employees. I really hope the hiring team can set up better communication steps so candidates aren't left hanging.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Podium Customer Success Manager Interview Questions
Quoted word for word from Podium interview reports.
“What's a fun team activity you did recently?”
Read reports →“How would you respond to this customer email?”
Read reports →“Could you tell me about the average size of your book of business?”
Read reports →“Can you tell me about Podium and how you would sell it?”
Read reports →“What makes you want to join Podium?”
Read report →“Can you give a 5-minute presentation about something you are an expert in?”
Read report →“How do you make sure you manage your time well when you have a lot of things to do for customers?”
Read report →“Given this client situation I experienced, what could I have done better?”
Read report →“Who were the main stakeholders you interacted with during meetings?”
Read report →Formats, difficulty and experience
Across all 20 Podium interview reports.