Planet Home Lending Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Which role are you interviewing for?
8 roles · 17 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Planet Home Lending.
Planet Home Lending
Loan Processor
Mid Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
I had an interview on Teams with 2 managers. We talked about how you manage your pipeline to make deadlines. They also asked about company culture and remote work. There were questions about how you handle different situations internally and with customers.
Confirmed questions2 questions
- Tell me about your loan processing experience.
- What loan programs are you familiar with?
Planet Home Lending
Lock Desk Manager
Manager Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Group
Interview formats
Behavioral Technical
The typical interview process involved three rounds. Initially, I spoke with a recruiter. Then, I had an interview with the director of the department. The final interview was a joint session with the current lock desk manager and his supervisor. Unfortunately, after completing all three interviews, I never received any feedback on my application or even a courtesy notification that I hadn't been selected for the position.
Confirmed questions3 questions
- Can you describe your experience in your current and previous positions?
- Describe a hypothetical situation and how you would handle it.
- What would be your course of action in a different 'what if' scenario?
Planet Home Lending
Loan Counselor
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
I interviewed with my manager and her manager. The first interview was one on one. The second interview was over the phone with a Senior manager in CT. The first interview was a little loan-focused. She asked about my background, personality, and work style. The second interview was more about what I could bring to the company.
Confirmed questions1 question
- How have you helped to reduce loan delinquency?
Planet Home Lending
Customer Service Team Lead
Lead Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
It was a two part interview. First I talked to the recruiter. Then a couple days later, I interviewed with the Customer Service Manager. Both interviews felt like we were just getting to know each other, talking about my experience and their expectations for the role. The manager also asked some STAR questions.
Confirmed questions1 question
- What makes you feel you would be a great fit for this company?
Planet Home Lending Interview Questions
Quoted word for word from Planet Home Lending interview reports.
“What loan programs are you familiar with?”
Read reports →“What would be your course of action in a different 'what if' scenario?”
Read reports →“How have you helped to reduce loan delinquency?”
Read reports →“How do you manage in stressful situations?”
Read reports →“What are you interested in?”
Read report →“In what type of environment do you perform best?”
Read report →“Do you have experience working in a call center?”
Read report →“Tell me about your experience testing mortgage documents.”
Read report →“What are your future career aspirations?”
Read report →Formats, difficulty and experience
Across all 17 Planet Home Lending interview reports.