Planet Fitness Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Planet Fitness.
Planet Fitness
Supervisor
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
First, they give you a call to go over the basic job duties, what the pay is like, and to see if it's what you're looking for. If it all sounds good, they'll set up an interview. During the interview, you'll get questions about how you'd deal with certain scenarios, like if a member is nervous or if a member calls because they're mad about being charged.
Confirmed questions1 question
- How would you handle a situation where a member is upset about a bill and their account is overdrawn?
Planet Fitness
Supervisor
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation
Interview formats
Behavioral Presentation
I applied online first and then got a call from the general manager for an interview. The GM and Assistant Manager interviewed me for about 15-20 minutes. They mentioned a second interview, which did happen. In the second round, I met with the regional manager and was asked general questions about my past jobs and my knowledge of Planet Fitness. I also had to read a short script.
Confirmed questions4 questions
- How did you find out about Planet Fitness, and have you ever been a member? What information do you have about the company?
- What makes you a suitable candidate for this position?
- Could you share your experience in customer service and management?
Planet Fitness
Supervisor
Mid Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
It was quick and simple. You just apply online and fill in your contact info, then wait for the manager to call you at the club you applied for. Then you go to an interview and they'll tell you right then if you got the job. Sometimes they say they're just interviewing but not actually hiring right now, but they do it to see if you're good because with such a high turnover rate, they need people ready to go.
Confirmed questions1 question
- Can you tell me about a time you had to handle a situation with an upset or unhappy customer?
Planet Fitness Operations Manager Interview Questions
Quoted word for word from Planet Fitness interview reports.
“How would you explain the color yellow to someone who cannot see?”
Read reports →“How did you find out about Planet Fitness, and have you ever been a member? What information do you have about the company?”
Read reports →“If you were an animal, what would you be and why?”
Read reports →“How would you handle a situation where a member is upset about a bill and their account is overdrawn?”
Read reports →“How would you assist a member who seems nervous?”
Read report →“How do you deal with pressure?”
Read report →“What do you consider to be a good work environment?”
Read report →“What is your motivation for seeking employment with Planet Fitness?”
Read report →“Can you tell me about a time you had to handle a situation with an upset or unhappy customer?”
Read report →Formats, difficulty and experience
Across all 9 Planet Fitness interview reports.