Planet Fitness Member Services Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Planet Fitness.
Planet Fitness
Member Services Representative
Entry Easy Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Group
Interview formats
Behavioral Other
Got a quick 15-minute phone screen and then met with the area and club managers. It all took place within about 2 weeks. The process felt pretty standard for jobs like this.
Confirmed questions1 question
- What makes you want to work at Planet Fitness in particular?
Planet Fitness
Member Services Representative
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process was good, featuring basic questions and moving quickly. It was pretty much what you'd expect for an entry-level customer service job. The manager who interviewed me was really nice and laid out the job duties and roles clearly.
Confirmed questions1 question
- Can you tell me about your availability for this position?
Planet Fitness
Member Services Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical Other
I had a short interview, under 30 minutes, with the general manager. We started with some easy questions to break the ice, like telling them about myself and what I like. Then we moved on to questions about the company, such as if I'm into fitness and why I want to work there. After that, they asked me some situational questions, like what I'd do if a member was mad about a bill. Then came behavioral questions, like 'Tell me about a time when...'. Finally, we talked about my availability and what's expected of employees. I got to ask my questions at the end, and I asked about the next steps and when they'd decide. They thanked me, and I heard back in two days because they needed to staff up quickly. Onboarding was straightforward.
Confirmed questions1 question
- In your personal life, how do you ensure you don't judge others?
Planet Fitness Member Services Representative Interview Questions
Quoted word for word from Planet Fitness interview reports.
“Do you know about the Planet Fitness brand?”
Read reports →“What would you do in this scenario... You saw another employee stealing money from the cash register. When you confront that person, they tell you that they are sorry and only took $5.00 for some food money. They tell you that they will replace the money and that they won't do it again. He/she begs you not to tell the manager.. What would you do in this situation?”
Read reports →“In your personal life, how do you ensure you don't judge others?”
Read reports →“What hobbies or activities do you engage in during your leisure time?”
Read reports →“How do you feel about cleaning the machines?”
Read report →“What are your life goals”
Read report →“What big goals have you accomplished recently?”
Read report →“What motivates your interest in working at a fitness facility?”
Read report →“What major accomplishments have you had lately?”
Read report →Formats, difficulty and experience
Across all 15 Planet Fitness interview reports.