Planet Fitness Front Desk Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 31 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Planet Fitness.
Planet Fitness
Front Desk Receptionist
Entry Easy Positive experience Accept offer 1 round
Interview process
Onsite
Interview formats
Behavioral Other
You'll go to a table where a team lead and a manager will interview you in person. They're nice and polite, and the questions aren't too tough.
Confirmed questions3 questions
- Tell me about your hobbies.
- Can you describe a situation where you had to handle a difficult customer?
- Are you willing to perform janitorial tasks?
Planet Fitness
Front Desk Receptionist
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
It was a lengthy process. They asked a lot of questions, some of which didn't really relate to the job. I had to wait for a while before the interview started. Two managers interviewed me for the position. The interview wasn't very professional, and it took place in the middle of the gym. The managers didn't seem to have a stable work environment; while I was waiting, the manager and employees were yelling and gossiping.
Confirmed questions2 questions
- How would you handle a situation where someone insists on using black card membership benefits but doesn't have a black card?
- What would be your response if they claimed they could use those perks at a different gym location?
Planet Fitness
Front Desk Receptionist
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
The interview process was straightforward. I was asked customer service questions regarding my availability, experience with POS systems, and upselling. The staff were professional, and the office was well-maintained. Although I didn't get the job, it was a positive experience, and the manager was pleasant.
Confirmed questions4 questions
- Regarding POS systems, do you have prior experience?
- What is your availability?
- Tell me about your customer service experience.
Planet Fitness Front Desk Receptionist Interview Questions
Quoted word for word from Planet Fitness interview reports.
“How would you go about fixing a chair that wobbles?”
Read reports →“Can you sell me this pen?”
Read reports →“Do you mind cleaning all the time?”
Read reports →“How would you handle a situation where someone insists on using black card membership benefits but doesn't have a black card?”
Read reports →“What would be your response if they claimed they could use those perks at a different gym location?”
Read report →“What would you do if a customer got mad?”
Read report →“What do you envision yourself doing at 1 p.m. one year from today?”
Read report →“What would you do if a customer called while others were checking in and another needed help signing up, and you were the only one at the front desk?”
Read report →“Tell me about which Planet Fitness core value resonates with you the most and the reasons behind it.”
Read report →Formats, difficulty and experience
Across all 31 Planet Fitness interview reports.