Planet Fitness Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 32 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Planet Fitness.
Planet Fitness
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
The interview process was pretty laid-back. They first asked for a quick rundown of my background and why I was interested in the role. After the interview, which went really well, I heard back about a week later. The manager thought I was a perfect fit for Planet Fitness but pointed out that I didn't make enough eye contact, even though we were only about 3 feet apart. This feedback ultimately led to me not getting the job offer.
Confirmed questions3 questions
- Can you tell me what our company motto is?
- Describe a situation where you had a disagreement with a coworker and how you resolved it.
- What do you consider to be your biggest weakness?
Planet Fitness
Customer Service Representative
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
Applied and got a call a few days later to come in for an interview. Then, got a call back a few weeks later to meet with the manager. The woman who interviewed me made it insanely uncomfortable. I arrived 10 minutes early, and one of the two women at the desk had me wait for the interviewer. They were on Facebook laughing until 5 minutes after my interview time, and I later found out one of them was the interviewer. She cut me off while I was answering questions and didn't seem interested at all to be there.
Confirmed questions1 question
- Can you tell me about yourself?
Planet Fitness
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical Other
First, I filled out an application. Then, I sat down with the manager who asked me questions about my experience. They asked how I would handle a situation of equipment being used inappropriately, about my experience in counting a drawer, about sales for promotional gear, and if I had experience speaking to groups of people on a tour.
Confirmed questions5 questions
- What customer service skills do you possess?
- How would you manage a scenario where equipment is being misused?
- What is your experience with counting cash drawers?
Planet Fitness Customer Support Representative Interview Questions
Quoted word for word from Planet Fitness interview reports.
“What animal would you choose to be and why?”
Read reports →“What makes you want to join Planet Fitness?”
Read reports →“What do you enjoy about working at Planet Fitness?”
Read reports →“What qualities do I feel make a good leader?”
Read reports →“Can you list 5 qualities that describe you?”
Read report →“Is there one key thing you'd like me to take away from our conversation today?”
Read report →“How would you manage a scenario where equipment is being misused?”
Read report →“Can you tell me what our company motto is?”
Read report →“Have you ever worked at a gym before?”
Read report →Formats, difficulty and experience
Across all 32 Planet Fitness interview reports.