Ping Identity Technical Support Engineer Interview Questions
& Process

I went through a 3-round interview process: technical, managerial, and then HR. They really focused on what the job actually required, not just generic stuff. First, there was a recruiter call where they checked my technical skills, work background, and general knowledge. Then, I had to do an offline task: build a webserver from scratch, making sure to set up security and IAM. The second round involved a deep dive into my projects with follow-up questions and scenario-based questions, especially from a customer support angle. The big surprise was a mock customer call with an angry customer and a totally random situation! The third round was with HR, discussing salary, benefits, and when I could start.

The interview process for Ping Identity was efficient and enjoyable. It took about a week from submitting my application to scheduling a panel interview. Everyone I spoke with was motivated, friendly, and personable. Based on multiple conversations, I could sense that Ping cares about its employees and creating a great work environment. The interview process was very straightforward. After connecting with their recruiters and passing the CCAT test, I had the pleasure of discussing a role they had available with the technical support manager. The next step was preparing for a technical interview and making a final decision.

Applied online and got contacted by HR the next day for a recorded CCAT test, which is easy if you prepare. After that, there's a phone interview with HR for a basic screening about your past and future. If you pass, you'll have a lengthy phone call with your reporting manager to discuss the role, potential challenges, and for you to ask questions. If everything goes well, you'll have an on-site interview with seniors and your manager, which is very technical and requires good preparation. You can expect the offer on the same day or the day after if you do well. The communication throughout the process was clear and precise.