Picsolve Interview Questions
& Process

It was a pretty standard interview process and not difficult. The job was easy to manage with university, especially with a zero hour contract, but I asked for extra hours during summer holidays.

I went through a group interview with about 15 other people. We had to break into smaller teams and come up with ideas on how to capture and advertise the customer experience at Merlin Entertainments theme parks. About half of us got hired, myself included. The main thing was just to participate and look into it and excited. They had openings in different attractions and decided where everyone worked without asking our preferences, which led to many people being placed in attractions they weren't that interested in and quitting during training.

The interview process was disorganized and inconsistent, with conflicting information from team members. Despite multiple stages, no feedback was provided, and the overall approach felt unprofessional and outdated. There were last-minute scheduling changes without notice or an agenda, and communication occurred late in the evenings and on weekends with minimal details. This was demotivating and felt like one of the most amateur processes in my 10 years of experience. I initially thought I might be overly sensitive due to my background in HR, but I now believe this process reflects poorly on the company. The CPO, whom I met in London for the 4th stage after traveling from the Midlands, did not take any notes during our two-hour meeting. He also left twice to take phone calls, one of which he took in my presence. Additionally, there were repetitive questions and ageist comments like 'you are probably too young to remember this.' This is ironic given their stated aim to be more forward-thinking. For the 5th stage, I was asked to prepare a 15-minute presentation with only three days' notice, but the CPO was neither present nor did they dial in. Again, there was no feedback, only that I was considered overqualified. It was a terrible and time-consuming experience, and I will not be recommending Picsolve to my network.

Applied on 4/18 and the process was surprisingly fast. Had two phone interviews on 4/21, one for basic screening and another for higher-level stuff. Then an in-person interview on 4/26. They thought I was capable but just not the right fit for their style. I picked up on some potential issues like micromanagement and a bad work-life balance. The offered pay was lower than market for the job duties. The interviewers seemed experienced but had only been at Picsolve for less than a year, despite it being a 20-year-old company. They were firm about no remote work and said travel would be as needed, which could mean 3 weeks at a client site or being in the office every Friday. It seemed like they might not be learning from past projects. A typical day could start with being onsite at 4 AM, then heading back to the office for status meetings and follow-up. Good English communication skills are a must. They didn't talk about professional development. They were vague about how they help employees succeed and offer support. Individual performance is judged by whether projects are on time, within scope, and on budget. I suspect most experienced PMs would find it hard to stay long-term; it might be better suited for someone earlier in their career.