PetMeds Interview Questions
& Process

This is a really good interview process designed to find candidates who will work well with customers and colleagues, and who are motivated to do excellent work. I'd definitely recommend interviewing here if you're looking to join a fantastic team.

They were looking for someone with mid-to-senior level experience, but the interview and qualifying tests felt more like they were for entry-level candidates. Salary expectations weren't discussed in detail early on, but my research showed their average salaries were below market. They didn't call back for a follow-up, which I wasn't too upset about. It might be a good place if you just graduated college, but for a mid-to-senior professional, it wasn't the right fit, and I found better opportunities elsewhere.

I was contacted by an HR rep who conducted an initial phone interview asking about my experiences with good customer service. She also shared details about the company, its philosophy, and benefits. Upon arriving for the in-person interview, the same HR rep, who was very warm and put me at ease, provided forms for a background check, drug testing, and professional references. This took less than 10 minutes. Next, I met with a manager who discussed the company further, allowed me to ask questions, and inquired about my previous job experience. This interview lasted about 15 minutes. Following that, I completed a skills test on a computer. Afterward, the manager discussed the company and my skills briefly before I met with a senior manager in a training room. I observed customer service reps on the floor while waiting; they seemed busy but happy, and the company had a relaxed dress code. The senior manager and I spoke for over an hour, focusing on my personality and suitability for providing excellent, friendly customer service, rather than sales. He also asked about my preferred work schedule. Although I felt I might be offered the job, he mentioned having two more interviews and expected someone to call within 24 hours regarding the outcome. The entire visit lasted about 3 hours. I did not receive a call within the promised timeframe. After leaving two voicemails over several days without a response, I received an impersonal email stating they had chosen another candidate whose qualifications were a better match, despite me being a strong candidate. This was disappointing given the initial promises.

My interview experience for the Senior Product Manager role at PetMeds was disappointing and really made me question their professionalism and how they run things internally. I wanted to share this so other candidates know what to expect. It started off shaky when the interviewer didn't show up for our first meeting. I had to be the one to tell HR, who seemed totally unaware and hadn't planned to reschedule. This really showed a lack of coordination and respect for my time, especially since this is a new team they're building after letting go of everyone else in the last six months. Even with that rough start, I agreed to a rescheduled interview. It was only 30 minutes, way too short to really talk about my experience or how I could help their team. When I brought up their supply chain and distribution issues, their answers were really vague and non-committal. It felt like they might be looking for someone to blame if their leadership's plans don't work out, so keep that in mind if you're interviewing with them. After the interview, I asked HR for the interviewer's email to send a thank-you note, but got no reply. The next day, I asked if they could forward it for me, and then got an email saying they weren't moving forward. It was a quick and impersonal way to end a process that already felt disorganized and unprofessional. I'm not upset about not getting the job; I'm upset about how poorly they treated me as a candidate. It shows a lack of basic manners and organization, which says a lot about their company culture and management. If you're interviewing with PetMeds, don't be discouraged if you don't move on; based on my experience, they might be doing you a favor. Just be careful and watch out for these warning signs.