PENNYMAC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PENNYMAC.
PENNYMAC
Customer Service Representative
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Other
It started with an online phone interview, they were really flexible about scheduling. The interviewer was nice and easy to talk to. It lasted about 20 minutes. If you get through that, there's a second phone interview. Then, there's 5 weeks of in-person training.
Confirmed questions1 question
- What makes you the right candidate for this position?
PENNYMAC
Customer Service Agent
Entry Easy Neutral experience No offer 3 rounds
Interview process
Phone screen Recruiter call Onsite Panel
Interview formats
Behavioral Technical Group
Had one phone screening, then a video call, and finally an in-person interview. They rescheduled and changed times a bunch during the process. The panel interview was a bit disorganized, like they couldn't agree on things. Overall, the questions were pretty straightforward and they gave good feedback. But then they totally ghosted me after everything.
Confirmed questions1 question
- What's the worst quality you possess?
PENNYMAC
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The process was easy. They asked you questions about your experience. And gave real life situations of how you would handle a situation if it was present to you. Interviewer did a great job at explaining the job description.
Confirmed questions2 questions
- Tell me about your customer service experience.
- How would you handle this situation?
PENNYMAC Customer Support Representative Interview Questions
Quoted word for word from PENNYMAC interview reports.
“What's the worst quality you possess?”
Read reports →“Can you work a flexible schedule that includes required overtime?”
Read reports →“How do you feel you would do in the mortgage industry?”
Read reports →“Have you worked as a customer service representative before?”
Read reports →“Can you give an example of how you demonstrated accountability?”
Read report →“How would you handle this situation?”
Read report →“What makes you the right candidate for this position?”
Read report →“How did you get along with your co-workers in the past?”
Read report →“Tell me about your previous managers.”
Read report →Formats, difficulty and experience
Across all 8 PENNYMAC interview reports.