Pennsylvania Higher Education Assistance Agency Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Pennsylvania Higher Education Assistance Agency.
Pennsylvania Higher Education Assistance Agency
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I had a phone interview where they discussed my previous work history and how it could benefit the company. They also asked about my availability since the work hours can vary, and let me know that training hours would be different from my regular work schedule.
Confirmed questions1 question
- Are you a dependable person?
Pennsylvania Higher Education Assistance Agency
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
About 80% of the employees there are Penn State students who work part-time. When I arrived for the interview, there was a large sign out on the sidewalk advertising walk-in interviews. I knew then & there that they had a huge turnover problem. The interview went well, not really any surprise questions. I asked about the turnover rate and was told it was 30-40%.
Confirmed questions2 questions
- Were there any predictable questions?
- Can you tell me about the turnover rate?
Pennsylvania Higher Education Assistance Agency
Customer Service Representative
Entry Difficult Positive experience Accept offer 1 round
Interview process
Panel
Interview formats
Behavioral
There were 4 people in the room and they all asked questions. It was stressful but they all had high energy and were enthusiastic. They all had some inside jokes and looked like they had all just come back from lunch.
Confirmed questions1 question
- Why do you think you would do a good job here
Pennsylvania Higher Education Assistance Agency Customer Support Representative Interview Questions
Quoted word for word from Pennsylvania Higher Education Assistance Agency interview reports.
“Can you tell me about the turnover rate?”
Read reports →“Were there any predictable questions?”
Read reports →“Are you a dependable person?”
Read reports →“What is your motivation for seeking employment at Pheaa?”
Read reports →“Can you describe a time you were in an uncomfortable situation and how you dealt with it?”
Read report →“Why do you think you would do a good job here”
Read report →Formats, difficulty and experience
Across all 6 Pennsylvania Higher Education Assistance Agency interview reports.