PayPal Sales Representative Interview Questions
& Process

It was really nice. The atmosphere was amazing and the people too. I didn’t feel anxious and nervous The questions weren’t hard, I had another interview too.

The interview process was pretty standard, with character tests to gauge motivation and critical thinking during a workday. There weren't any super specific or high-level questions that would truly explain the experience and knowledge needed for the role.

You get a call back after applying online. Some basic questions are asked, like 'Do you know what PayPal does?'. The rest of the 30-minute call was a description of the company and the role. Then, a face-to-face interview at a local PayPal branch. Two reps were present, one from HR and one senior manager. The first round was with HR. It was one of the least professional, unprepared, and unstructured interviews I've ever had. Questions were like 'Tell me about yourself' focusing only on my experience. The second interview was with the General Manager, who spoke poor English. Questions were about my contribution and if the role was right for me. My advice: prepare by reading the job description carefully. The sales method is highly transactional, not a well-developed sales culture, and they are completely lost with value-based selling. Talking brochures and features are king at PayPal, mainly because it's simple tech. Next, another phone interview. This time, I had to speak for 30 minutes with 3 different people in similar roles. Basic questions like 'Why do you want to work at PayPal?' and 'Tell me about yourself?'. I've recruited 80 people and know when someone is caught off guard. These people were very unprepared; one ran out of questions after 10 minutes and apologized saying 'I think I was chosen to interview you because I speak your language'. This person was a senior manager who didn't even work at PayPal but at another eBay-owned company. Finally, a face-to-face interview at the HQ in Paris. Four interviews, including with team members and two senior managers. They focused on simple product features; why PayPal is so good? How do our products differ from others based on features? Come prepared. But if you're used to complex, consultative selling like ERP or BI systems, forget it – it's not about asking questions and consulting the client; those skills aren't important. It's about being able to quickly and accurately describe why PayPal is the dream of any merchant aiming for incremental sales growth (an important term they like to use). Not much emphasis on *how* you'll understand client needs – but mostly on what you'll deliver (in terms of features). This is typical of the 'old school' transactional sales method. The last interview was with the most senior manager. He asked 'why PayPal for customers', 'why do you want to work here?'. Briefly and quickly. Be concise, like a talking brochure, and you'll score many points. Overall, the last interview was heavily product and feature-focused, nothing more.