Panda Restaurant Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Panda Restaurant Group.
Panda Restaurant Group
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I went into the restaurant and they asked me questions from a sheet. They interviewed me right there in the restaurant, which was kind of noisy. They asked a lot of questions about my goals and some personal questions.
Confirmed questions1 question
- What are your goals for the short term and long term?
Panda Restaurant Group
Customer Care Representative
Entry Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The company has a good culture and nice employees, but they really drag out the interview process. I didn't even apply for anything; a recruiter contacted me about these jobs after seeing my LinkedIn and resume. They seem really interested at first, but then make you go through a month-long interview process for nothing. I had two phone interviews and two in-person interviews, only to be told they chose someone else. It's frustrating because the Panda Cares Coordinator role was temporary (6 months), and they spent a whole month on interviews, so you'd only really work there for 5 months with no guarantee of an extension. It's a neutral experience overall because some of the people are pleasant. Seriously, stop wasting people's time with such long interview processes.
Confirmed questions2 questions
- Regarding 'The 7 Habits of Highly Effective People,' which habit resonates with you the most?
- Could you describe your understanding of what customer service entails?
Panda Restaurant Group
Customer Service Associate
Entry Difficult Negative experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The whole thing took about a week and a half. First, there was a phone screen, then an in-person interview with three people, though that one took a while to set up. They have you "study" stuff beforehand about company values and your own professional goals, which you then have to talk about. It sounds like a lot, but the interviews themselves aren't that bad. I didn't take the job because it was kind of a red flag that they didn't say it was temporary in the listing or the first call, and they couldn't even give a time frame. For a company that talks about being humble, they really don't seem to value good communication.
Confirmed questions2 questions
- Could you introduce yourself?
- What are your stress triggers?
Panda Restaurant Group Customer Support Representative Interview Questions
Quoted word for word from Panda Restaurant Group interview reports.
“Can you tell me what PRG's mission statement is?”
Read reports →“Regarding 'The 7 Habits of Highly Effective People,' which habit resonates with you the most?”
Read reports →“What are your stress triggers?”
Read reports →“Describe how you would manage a disagreement that arises between you and a colleague.”
Read reports →“What are your goals for the short term and long term?”
Read report →“How would you approach resolving a conflict with a customer?”
Read report →“Could you introduce yourself?”
Read report →“Could you describe your understanding of what customer service entails?”
Read report →“What motivated you to apply for a position at Panda Express, and what about the company appealed to you?”
Read report →Formats, difficulty and experience
Across all 6 Panda Restaurant Group interview reports.