PagerDuty Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at PagerDuty.
PagerDuty
Customer Success Manager
Mid Average Negative experience Decline offer 6 rounds
Interview process
Recruiter call Phone screen Take home Presentation Panel Background check Offer
Interview formats
Behavioral Presentation
It's a lot of interviews, like 5-6, where they really make you work for it, possibly leading to you being let go after a year. The interviews themselves are pretty standard, with different people asking the same questions. In between, they give you assignments, which is basically free work. The final step is a presentation to a panel about your work. It felt like a waste of time and poorly coordinated, as I had to repeat myself a lot.
Confirmed questions1 question
- Can you share something you disliked about your previous job at X?
PagerDuty
Customer Success Manager
Mid Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview process at PagerDuty was honestly one of the smoothest and most respectful I’ve experienced. It was clear, well-organized, and moved at a good pace — no unnecessary delays or surprises. It started with an intro call with the recruiter, who was super friendly and explained everything clearly. Then I had a few video interviews with the hiring manager and some team members. Everyone I spoke with was warm, thoughtful, and genuinely interested — not just in my experience, but also in who I am as a person. What stood out was how natural the conversations felt. It didn’t feel like I was being grilled — it felt more like mutual exploration. Communication was clear and consistent the whole way through, and I never felt left in the dark. Overall, it was a really positive experience — fast, transparent, and human.
Confirmed questions8 questions
- Can you tell us more about yourself and your background?
- What makes you a good fit for this role?
- What interests you about PagerDuty?
PagerDuty
Customer Success Manager
Senior Average Negative experience No offer 3 rounds
Interview process
Recruiter call Onsite Presentation
Interview formats
Behavioral Presentation
I applied online and got an email from the recruitment coordinator to set up a call with the Manager. Then, I was called into the office for about 5 hours. I met with the teams, had discussions with various members via Google Hangout, and delivered a presentation. The interview seemed to go very well. Later, another recruiter, who wasn't even part of the hiring process, called to inform me they'd chosen someone with more experience. Given my 10+ years for this mid-level role, I'm unsure how much more experience they were seeking. I emailed them seeking a clear explanation for the rejection but received no reply. It seems like either the process is flawed, or they lack clarity on their hiring needs. It also suggests they might not prioritize diversity or equal opportunity hiring.
Confirmed questions1 question
- What is your experience with client management?
PagerDuty Customer Success Manager Interview Questions
Quoted word for word from PagerDuty interview reports.
“What metrics do you use to gauge the health of a customer account?”
Read reports →“What are some basic questions?”
Read reports →“What makes you interested in PagerDuty?”
Read reports →“What interests you about PagerDuty?”
Read reports →“What are your career aspirations for the next five years?”
Read report →“Have you had experience with upselling?”
Read report →“How do you typically engage with customers to ensure their success?”
Read report →“Have you had experience with cross-selling?”
Read report →“Can you share something you disliked about your previous job at X?”
Read report →Formats, difficulty and experience
Across all 7 PagerDuty interview reports.