Pacific Gas and Electric Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Pacific Gas and Electric.
Pacific Gas and Electric
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Take home Recruiter call
Interview formats
Behavioral Other
The process was pretty straightforward. You take a test, and if your scores are good enough, they'll give you a call for an interview. Really simple, no issues with it.
Confirmed questions4 questions
- Can you give an example of a time you handled a tough customer?
- Share a story about when you really made an effort for a customer.
- How do you manage when you have a lot of customers to help at the same time?
Pacific Gas and Electric
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical Presentation
So first they sent an email saying they would call me for a phone screen in the next few days, but without a specific time, so I had to be ready. Then I got another email with an invite for a video interview that was scheduled for about a week and a half later. During the interview, they had me do a simulation where I had to pretend to be working for a company and deal with an upset customer. About a week after that, I got a call telling me I got the offer.
Confirmed questions7 questions
- Can you share your relevant background for this role?
- What measures do you take to ensure safety, whether at home or at work?
- Describe a task that you accomplished as part of a team.
Pacific Gas and Electric
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process for this role was quite lengthy, but ultimately worthwhile. I submitted applications for over 20 positions at PG&E throughout a year, checking the careers site daily for Customer Service openings. I applied for this specific role in May, and it wasn't until the last week of June that I received an email for a phone interview, which was very brief, lasting only about 3 questions. I was informed I'd get another email if I advanced. About 2.5 weeks later, I received an invitation for an in-person interview. This interview was long, and while the questions were straightforward, they were designed to be challenging. My advice is to take time to think before answering. Using the STAR method for your responses is highly recommended. The interviewers were very pleasant and put me at ease. Despite likely interviewing many candidates, I genuinely enjoyed the conversation. Be truthful and provide thorough answers; they can tell if you're being dishonest. Successful candidates receive a phone call to confirm their job offer. I got that call last week after a tense two-week wait. The compensation is less than reported on Glassdoor, but it is a union position and still a better opportunity than I anticipated. I'm very excited to start. Best of luck to all applicants!
Confirmed questions1 question
- Can you share three personality traits that align well with the requirements of a Customer Service role?
Pacific Gas and Electric Customer Support Representative Interview Questions
Quoted word for word from Pacific Gas and Electric interview reports.
“What steps would you take to resolve a situation where a customer cannot pay their bill?”
Read reports →“What would you say to a customer who mentions they lost their job and can't pay their bill?”
Read reports →“How would you deal with an irate customer concerning their bill?”
Read reports →“How do you ensure the safety of yourself and others, both at home and at work?”
Read reports →“What measures do you take to ensure safety, whether at home or at work?”
Read report →“Can you share three personality traits that align well with the requirements of a Customer Service role?”
Read report →“How do you manage when you have a lot of customers to help at the same time?”
Read report →“What is your motivation for wanting to work for PGE?”
Read report →“Share a story about when you really made an effort for a customer.”
Read report →Formats, difficulty and experience
Across all 22 Pacific Gas and Electric interview reports.