OwnLocal Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at OwnLocal.
OwnLocal
Customer Support Representative
Entry Difficult Positive experience No offer 3 rounds
Interview process
Take home Phone screen Onsite
Interview formats
Behavioral Technical
After submitting my application, I got an email to build a website using OwnLocal's site builder. The task involved answering job-related questions, like responding to sample customer emails, and creating an 'About Me' section on the website with personal info not in my application. About a day after I sent the website, they emailed to set up a phone interview. It was with two people and lasted around twenty minutes. A few days later, another email came to schedule an in-person interview at their office. This interview had seven people and was about forty-five minutes long.
Confirmed questions4 questions
- Can you describe a situation where a customer was angry with you?
- In your opinion, what constitutes good customer service?
- What motivates your interest in working with us?
OwnLocal
Customer Service Representative
Entry Difficult Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Phone screen Background check
Interview formats
Behavioral Presentation Technical
I started with an online application with lots of questions to gauge culture fit. Then I got an email saying I was selected for a challenge, which was to send in answers to CS scenarios and a video explaining what OwnLocal does and why I want to work there, with a 3-day deadline. After that, I had a phone interview, and then got rejected within 7 hours. The company's emails and application make it clear they have a high opinion of themselves and want you to know it, with a lot of strict instructions and gate-keeping language. While I get they have many applicants, there are nicer ways to handle the process. It feels like a lot of hoops, some unrelated to job qualifications.
Confirmed questions1 question
- Are you open to working evenings and late nights on a rotating schedule?
OwnLocal
Customer Support Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Technical
OwnLocal has a clear idea of what they're looking for. Their hiring process is pretty unique and helps them find people who vibe with their company culture. You apply online, and they'll shoot you an email to let you know if they're keen. The feedback was super direct and came back faster than I'm used to, which was a plus. I got to the phone interview stage, and it was pretty challenging, just like any other phone interview. Make sure you do your homework on the company, ask some questions, and just be yourself. Everyone was really nice, and I'd totally apply again if other roles open up at OwnLocal.
Confirmed questions4 questions
- What are your five-year career aspirations?
- What other companies have you applied to?
- What key attribute would you contribute to the support team?
OwnLocal Customer Support Representative Interview Questions
Quoted word for word from OwnLocal interview reports.
“Regarding customer service, what are your thoughts on the idea that "the customer is always right"?”
Read reports →“Can you tell me which Hogwarts House you belong to?”
Read reports →“Imagine a client needs a project done by tomorrow, but you know with your current workload and priorities, you can't finish it on time. How would you tell the client you can't meet the deadline?”
Read reports →“In your opinion, what constitutes good customer service?”
Read reports →“Are you open to working evenings and late nights on a rotating schedule?”
Read report →“Could you explain what our company does?”
Read report →“How would you handle a situation where a customer has an urgent request, but your current workload prevents you from addressing it immediately?”
Read report →“What are your five-year career aspirations?”
Read report →“What other companies have you applied to?”
Read report →Formats, difficulty and experience
Across all 7 OwnLocal interview reports.