Okta Technical Support Engineer Interview Questions
& Process

So, the interview for the Technical Support Engineer at Okta was pretty straightforward and had 4 parts. First, there was an online test with aptitude and some basic tech MCQs on networking, OS, and troubleshooting. After that, I had a group discussion focusing on communication and how you present your thoughts; the topic wasn't super technical, more about conversation flow. The next round was a deep technical interview covering Linux/Windows troubleshooting, DNS, DHCP, SSO (SAML, OAuth), and debugging strategies. They also threw in some practical scenarios, like troubleshooting Okta login issues, to see how I think. The last bit was an HR chat about my background, shift work, salary hopes, and career plans. It was a good experience, the people were nice, and the difficulty was moderate if you know your tech support and networking basics.

So, scheduling was a mess, and I got auto-rejected twice, then an email saying sorry that was a mistake. Then, a sleepy senior manager who didn't even know my name conducted a behavioral assessment, and I had to keep chasing them for updates for weeks. The rounds were: 1st, a 30-min HR call. 2nd, a 30-min technical/experience chat. 3rd, a 30-min behavioral assessment with a senior manager (but it only took 13 mins). 4th, a 1-hour technical interview, but it was with the wrong team. 5th, another 1-hour technical interview. 6th, a 30-min behavioral assessment with a director. The whole hiring process was super unprofessional and dragged on for 2 months. Fingers crossed for you!

The interview process included two phone screens, but neither started on time. The technical interview was delayed by over 15 minutes and felt very rushed, with not much in-depth information gathering overall.