Odoo Customer Support Analyst Interview Questions
& Process

The process was quick from CV submission. There was an initial call with the recruiter the following week for 30 minutes where we discussed my background and some key related terms and general understanding of the role. I received positive feedback and was referred for another interview, this time with 2 team members. A 3.5 hour interview shocked me enough but then I discovered that they request you to do 10+ hours prep by watching how to videos on how to use their system. I felt this was completely unreasonable and it removed my interest prior to this second interview.

The interview was disappointing and didn't really assess the role properly. The interviewer expected me to know the company culture and values by heart, making it feel like a memory test rather than evaluating skills, experience, or professional fit. After discussing my work history, I was asked a question I found tricky and irrelevant, not testing skills, judgment, or readiness for the role. Answering it 'correctly' doesn't really show if someone is suitable. At the end, I was told I might be considered for this or another role based on my email reply. I replied stating I was a better fit for the other role, but heard nothing back. Later, I received feedback for the role I explicitly didn't choose, showing a lack of reading, follow-up, and communication from the team.

It was an online meeting, just me and the interviewer. I got to pick my timeslot. They asked me questions about the company and what I think the job would be like.