Octopus Energy Energy Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 362 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Octopus Energy.
Octopus Energy
Energy Specialist
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Presentation
First a call with the recruitment agency, then a second video interview with someone from the department and an HR person. The third and final interview was in the company's great offices. I really liked these discussions, the interviewers were kind and the expectations for the role were clearly stated. The employees' interest in their company is genuine. This is reflected in their words and it's reassuring. The recruitment process timelines were announced from the start and they were respected!
Confirmed questions2 questions
- Tell me about your background.
- Can you describe a situation related to the job responsibilities?
Octopus Energy
Energy Specialist
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Presentation Other
The interview process started with an initial video call with two people, which was pretty standard. A few days later, I got a response inviting me for a second interview, lasting 1.5 hours, at their office. After a tour and a chat with someone currently working in the role I applied for, the interview continued in a small room with two more interviewers. They went into more detail about the job and gave me several simulations, like drafting an email and responding to a client scenario. I received the final decision four days later, via a personalized email that included some feedback, more or less constructive.
Confirmed questions2 questions
- Can you describe a time you dealt with an unhappy customer?
- What reasons would a customer have to recommend octopus to their friends?
Octopus Energy
Energy Specialist
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical Presentation
My future manager welcomed me and gave me a tour of the teams and premises. Then, the interview began with him and a recruiter. First, we introduced ourselves (they went first, then me). Next, we had a Q&A to understand our respective expectations, motivations, and values. This was followed by project simulations related to the job's activities, to ensure the candidate was well-informed and committed to working at OCTOPUS ENERGY. The recruiters then asked if I had any questions. Finally, they presented the salary package, benefits, working hours, and team organization. The interview concluded with a brief walk-out, and I was informed of the outcome quickly by phone.
Confirmed questions2 questions
- Can you tell us about a memorable customer service experience you've had?
- What made you decide to apply to OCTOPUS ENERGY?
Octopus Energy Energy Specialist Interview Questions
Quoted word for word from Octopus Energy interview reports.
“What would you do if a man presented himself with a bill to be settled, explaining he is unemployed and has financial difficulties to pay his total debt?”
Read reports →“What are your insights into Octopus Energy and what makes it preferable to other energy providers in your view?”
Read reports →“If you had the choice to work for any company, which one would it be?”
Read reports →“Can you explain your motivation for joining Octopus Energy and what you know about the company?”
Read reports →“Why do you want to work in customer operations instead of pursuing your degree subject area?”
Read report →“Can you share an instance where you made an extra effort to assist a customer?”
Read report →“How do you manage the stress you get from difficult customers and work in general?”
Read report →“What is your motivation for joining Octopus Energy and what specifically draws you to this role?”
Read report →“What makes you want to work in this kind of role or at Octopus Energy?”
Read report →Formats, difficulty and experience
Across all 362 Octopus Energy interview reports.