Octopus Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 65 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Octopus Energy.
Octopus Energy
Customer Service Representative
Entry Difficult Neutral experience Decline offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Panel
Interview formats
Behavioral Technical Other
The interview process was pretty long, with about 5 interviews in total. It felt like they made me go over the same information repeatedly in every interview. The company itself is nice, but they really need to improve their interview process and how they give feedback. It's super frustrating to be told you know where you went wrong and to 'make yourself shine' in the next interview, only to repeat the same process again and again without knowing what you did wrong.
Confirmed questions1 question
- Tell me why you are interested in working here.
Octopus Energy
Customer Support Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Group Presentation Background check Offer
Interview formats
Behavioral Technical Group Case Presentation
The interview process was super smooth and quick! After I applied, I had a phone interview for about 15-20 minutes where I talked about my experience and skills and how they fit the job. The very next day, I was invited to an in-person assessment centre at their Brighton office. Everyone at Octopus was really friendly, making it a great experience. The assessment had three main parts: an interview, a group task, and an email task. The one-on-one interview was with two people who asked general and behavioural questions about customer service. The group task involved a few candidates figuring out the most important items for a hypothetical scenario, which seemed to test our decision-making skills. Finally, there was an email task where we had to write a follow-up email to a customer.
Confirmed questions1 question
- Can you describe how you manage your time and stay organized to effectively handle your workload?
Octopus Energy
Customer Support Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a quick intro chat where we got to know each other. I talked about my extensive experience which lined up well with what they needed, and I showed I knew a lot about Octopus Energy and that I'm good with tech. They didn't even ask me about my skills or how I'd handle specific situations. It was super fast, and even though the interviewer seemed fine, I didn't move forward for no clear reason. Such a bummer and a waste of my time.
Confirmed questions1 question
- Can you share details about your previous work history?
Octopus Energy Customer Support Representative Interview Questions
Quoted word for word from Octopus Energy interview reports.
“How would you assist a customer with a learning disability who is upset about their bill?”
Read reports →“How would you manage a call from someone with a learning disability?”
Read reports →“What is it about Octopus Energy that appeals to you and makes you want to work there?”
Read reports →“What makes you excited about the prospect of working for Octopus?”
Read reports →“Can you describe how you would manage a call with a vulnerable individual?”
Read report →“Can you share an instance where you had to handle an angry customer?”
Read report →“What makes you want to join the company and do you grasp its objective?”
Read report →“Can you share an instance where you delivered excellent customer service?”
Read report →“What's one thing you think we should start doing as a company, or what's a future direction we should explore, based on your research?”
Read report →Formats, difficulty and experience
Across all 65 Octopus Energy interview reports.