New York Life Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 52 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at New York Life.
New York Life
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical Other
I showed up 15 minutes early for my interview on a Friday, but then I had to wait an additional 15 minutes before they were ready for me. The setup upstairs was a bit confusing, and if you're not resourceful, it's easy to get lost trying to find the right place. The whole interview process took a really long time, about 4 hours. I first interviewed with one person, and then after a 15-minute wait, a second person came in to interview me. Following that, a third person administered a personality test, which lasted about an hour. They then informed me that there were two positions available and described them, asking which I preferred. I found this odd and felt pressured to choose, especially since I wasn't sure I fully understood the differences between the roles, though I felt capable of doing either. Ultimately, I decided to stick with the original position I applied for.
Confirmed questions1 question
- Tell me about your greatest personal accomplishment and the reasons behind it.
New York Life
Customer Service Representative
Senior Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
HR saw my resume from a job fair and I was contacted by them. The whole process took three weeks. They set up an interview with the team and I ended up talking to 3 managers.
Confirmed questions1 question
- Describe how you would handle an upset client.
New York Life
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Take home Technical screen Panel
Interview formats
Technical Behavioral
The interview involves two interviewers. Initially, you'll take a math test with about 5 questions, given 10 minutes and a calculator. These are story problems focused on calculating annual, semi-annual, and quarterly investment deductions from paychecks. Following the math test, there's an interview focusing on situational/behavioral questions and skill-based inquiries.
Confirmed questions6 questions
- Could you walk me through your previous job experiences?
- Can you share an instance of a challenging task you faced and how you successfully managed it?
- Please complete a math quiz consisting of story problems; a calculator will be provided.
New York Life Customer Support Representative Interview Questions
Quoted word for word from New York Life interview reports.
“Can you tell me what you know about New York Life?”
Read reports →“What is the reason for you having lived in so many different locations?”
Read reports →“Are you willing to obtain the necessary 214 license for this position?”
Read reports →“Could you tell me about your high school and the most significant lesson you took away from it?”
Read reports →“Have you previously interviewed with or been employed by NYL?”
Read report →“Are you comfortable with a job that requires sitting all day and being on the phone?”
Read report →“Describe a situation where you had to deal with an angry customer.”
Read report →“What kind of manager do you prefer to work with?”
Read report →“How do you approach situations where the client's perspective is paramount?”
Read report →Formats, difficulty and experience
Across all 52 New York Life interview reports.