Netflix Customer Support Representative Interview Questions
& Process

É uma dinâmica em que cada um fala sobre si mesmo e sobre suas experiências, depois o recrutador pede para você contar uma experiência de atendimento que tenha te marcado com um cliente, e depois eles te deixam aguardando um tempo até dizer se você foi aprovado ou não.

To apply, I just had to upload my resume and answer about ten really basic questions (like, Am I an American citizen? Have I ever been convicted of a felony?). About a week later, I got an email asking me to do a video interview. This was the most stressful part of the whole process, because I’d never done a video interview before and I’m not that comfortable talking to a webcam without a real person on the other side. The interview had 30 questions total, and about 7 of those were recording myself answering pretty standard interview questions (for example: Why do you want to work at Netflix? Describe your ideal job. Describe a time you set a goal for yourself and how you achieved it). It also had me role play walking a customer through an issue, reading the steps that needed to be taken but trying not to sound robotic. During the video portion, you really have to think about your body language, tone of voice, and avoiding filler words like "um" or "like." At the same time, you want to keep it natural and relaxed. Mixed in with that were timed multiple choice questions that checked your computer skills (like: what’s the quick key to close an open tab? when a cursor is over a word or object and turns into a hand, what does that mean?) and also some timed reading comprehension questions. Those were the hardest part for me, because they show several paragraphs explaining a Netflix policy like billing cycles on the left, and you have to read that and then choose the multiple choice answer on the right that best sums up the policy (all the answers are worded very similarly, so you have to read carefully). It doesn’t sound that hard but you only get 90 seconds to read the policy and then read and pick the best answer. If you read a bit slower like I do, it’s tough. Two weeks after I finished the video interview, I got an email to set up a live interview, still over webcam but this time with a real person on the other end. That interview was easy and felt like a normal job interview. Most of the questions were about my resume, so they seem to ask more personalized questions at that point. I’d suggest knowing your work history, why you left or took different jobs, and having examples in mind of how you acted in difficult situations at those jobs. I’m going into my final in-person interview this week, so we’ll see how that turns out. This process is really different from any other interview I’ve done and it also takes a long time (it’s been almost 6 weeks now). Hopefully it will be worth it. Good luck!

First I applied online. Two days later, I got an email from the recruiter. She sent me links to do different tests (1. Typing test, need at least 35 wpm. 2. Grammar test, just to make sure you basically know how to read and speak. 3. Netflix help center test, just basic questions about basic technical stuff) and also a link to do a video interview type thing. It asks basic Netflix related questions and you film your response. You get unlimited time from when you read the question to when you start your answer, but your response has to be under 30 seconds. Just relax and be calm and laidback. Netflix’s big thing is they aren’t hiring for an actual call center, so don’t give off a call center vibe. After that, a couple days later the recruiter emailed me again and asked for a time I’d be available for a phone interview. She called me the next day and asked normal interview questions (name a time you went above and beyond for a customer, a time you got feedback and implemented it, etc). Then we scheduled an in person interview. For the in person interview, I dressed really casual, like leggings and a t‑shirt. I got there about 20 minutes early and waited for the other applicants to arrive (it’s a group interview). Three other people showed up, and we all talked about our favorite movies and shows until the recruiter called us back. The recruiter and two other Netflix people introduced themselves and then asked us to introduce ourselves and say our favorite movie/TV show. Then they did scenarios. The first is a non‑Netflix related question, the second is a Netflix related question, where you use their online help center to answer. I suggest getting familiar with the help center before you interview, it’s the same one customers use. Throughout the interview I stayed happy and excited. I complimented everyone else’s roleplays when they asked what we thought of the scenarios. I engaged with the interviewers and with the other interviewees. The biggest thing Netflix CS wants is a human experience, where you’re a real human talking to other real humans. No robotic responses. At the end, they start walking people out of the building one by one. The first ones taken out are usually those who don’t get a position. But in my case, I was one of the first people walked out and I was actually walked into another room to be offered the job. Two others from my interview group were hired too, and we filled out our paperwork on the spot, so bring your driver’s license and social security card or other 2 forms of ID in case you do get hired. Overall, stay positive, laid back, understanding, casual, make sure not to be too professional, and be a real human, not fake.