Navicore Solutions Interview Questions
& Process

It started with a recruiter call, then two online tests that took 90 minutes total. After two weeks, I interviewed with the hiring manager. Four weeks went by with no word, and when I followed up, the recruiter was radio silent. Finally, the hiring manager let me know they had gone with someone else.

The interview process involved a recruiter call followed by a phone screen. A key part of the interview was a question asking to describe a time when you used your understanding of a client’s needs to identify a solution (for example, a product or service). You could interpret "client" broadly, like a co-worker or manager. In your response, you needed to include: • The actions you took to identify the individual’s needs – walk us through that conversation • Why you felt the solution you proposed was the best fit for that individual • How you positioned the solution to the individual and overcame any objections

I was first contacted by a recruitment agency over the phone. After that, I had a zoom group interview with the director of counseling services and the department trainer. During the interview, we listened to a recorded call to get a feel for a typical day. The interviewers asked a lot of unique questions, not just the usual "what are your greatest strengths and weaknesses" type. I was offered the job the same day. When I started, there were several weeks of training, including call shadowing, before I began working independently.

The hiring process is long and involves multiple visits. There are many phone and keyboard tests, which are simple and focus on speed. Since the office is in New Jersey, there are 3 phone interviews. If you can type fast and have a pleasant phone voice, there's a good chance you'll be hired. Prior experience is needed, but not much.