NAVEX Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at NAVEX.
NAVEX
Customer Support Specialist
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
The HR round and manager round were part of the interview process. This was a very bad company to interview with because the HR kept wasting candidates' time by scheduling and rescheduling meetings. She wasn't even qualified enough to update a candidate about the interview. We had to follow up 109 times just to hear her say they weren't hiring.
Confirmed questions1 question
- It felt like a waste of time attending interviews because their HR was irresponsible in updating candidates about interviews and rescheduled them numerous times.
NAVEX
Customer Service Representative
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Recruiter call Offer
Interview formats
Behavioral Behavioral
The hiring process was pretty simple, but I had to do some homework to be considered. This involved completing a document where I had to answer questions about my past work. Given my professional background and experience, I was offered a position quite rapidly. My first interview was with a recruiter and lasted about 30-45 minutes. Then, I had a second interview with another recruiter that went for about 45-50 minutes. The first interview involved discussing my experience and how I'd handle a specific job-related issue. It went well overall. During the second interview, I learned more about the role and shared how I felt my customer service experience would make me a good fit. Shortly after that call, which lasted around two hours, the initial recruiter contacted me with a job offer!
Confirmed questions2 questions
- What do you think are some great attributes that should be included in a report for the employer?
- How would you handle a job-related issue?
NAVEX
Customer Support Specialist
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
Better don't apply they will simply waste your time, their recruiters will call you 10 times and reschedule your interview here and there, again and again. Simply waste of time, they rescheduled my interviews multiple times and even after that they didn't took the interview and directly I got a message sorry unfortunately you reviewed your resume and can't select seriously? Then at first place are you guys got deaf? Why you guys simply came at first place and wasted my time for multiple schedule and I would be getting ready for interview and then no show from your side and after doing that much simply reject. Maybe their HR found the best way to do timepass so they can show to their management they're busy in interview and will not show here and roam here and there maybe who knows. Governance company they don't govern their own organization. They don't even the value of time of candidates, simply wasting others times.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
NAVEX Customer Support Representative Interview Questions
Quoted word for word from NAVEX interview reports.
“Could you tell me what you know about Navex?”
Read reports →“How do you handle criticism from a supervisor?”
Read reports →“What drives you?”
Read reports →“Describe a situation where you disagreed with feedback you received.”
Read reports →“What do you think are some great attributes that should be included in a report for the employer?”
Read report →“Can you remain objective while handling calls?”
Read report →“What are your career aspirations for the next two years if you get this job?”
Read report →“What is your understanding of this role?”
Read report →“Can you share an instance where you had to handle a challenging customer?”
Read report →Formats, difficulty and experience
Across all 8 NAVEX interview reports.