Nationwide Building Society Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Nationwide Building Society.
Nationwide Building Society
Customer Service Advisor
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview was great and informative. The interviewer was understanding and asked the questions nicely. They asked for various information regarding my past work experience. It was longer than 15 minutes, as it was originally mentioned in the email that it would be approximately 15 minutes, but it went on for nearly an hour.
Confirmed questions1 question
- Can you describe a time you dealt with a difficult customer?
Nationwide Building Society
Customer Service Advisor
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
It was a pretty standard interview process. I started with a recruiter call, then had a phone screen. After that, I went for an onsite interview. They did a background check before making an offer.
Confirmed questions2 questions
- Can you tell me about a time you had to resolve a complaint?
- Describe a situation where you had to work under a deadline.
Nationwide Building Society
Customer Service Advisor
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call Technical screen Panel Offer
Interview formats
Behavioral Technical Presentation
The interview was on MS Teams with two interviewers. It included three competency-based questions, followed by a role-play where I'd act as an employee and the interviewer as the customer for two scenarios.
Confirmed questions1 question
- Can you give an example of a time you used data to assist a customer in a previous role?
Nationwide Building Society Customer Support Consultant Interview Questions
Quoted word for word from Nationwide Building Society interview reports.
“Can you tell me what you know about Nationwide?”
Read reports →“Describe a situation where you had to work under a deadline.”
Read reports →“Can you tell me about a time you had to resolve a complaint?”
Read reports →“Can you describe a time you dealt with a difficult customer?”
Read reports →“Can you give an example of a time you used data to assist a customer in a previous role?”
Read report →Formats, difficulty and experience
Across all 7 Nationwide Building Society interview reports.