National Student Clearinghouse Interview Questions
& Process

It started with a one-way recorded video interview, then a hiring manager interview/exec, 2 team interviews with 2 team members each, and an interview with exec. The correspondence was outstanding -- timely, set expectations, and great follow-up. Even the onboarding has been outstanding - from Anna's orientation, Jonathan's equipment distro, Alex's benefits session, to Kelly's detailed onboarding plan, to Kendra as an onboarding buddy. This company walks the walk when they say they value their employees.

This was a 7-part one-way video submission followed by 4 rounds of interviews with 6 senior leaders. I was ghosted for 5 weeks and then received 2 generic rejection emails. The process was frustrating due to the lack of communication and consideration for candidates' time and effort, especially after investing significant time in the interviews. Being met with silence, no feedback, and a redundant rejection email after reaching the final stages is unprofessional. This hiring process reflects poorly on the organization in 2024. However, it served as a reminder to treat job seekers with respect. Let's aim for common courtesy in hiring.

After applying, I had to answer some standard questions on a video app. There was a six-week wait, and then I was asked to do a phone interview with a peer, which needed to be done ASAP. Following that, I had to come in for a three-hour panel interview with 12 people, also ASAP. The video app was a bad way to screen people and made me uncomfortable, having to record myself speaking with a timer. The long delay made it seem like they didn't know what they were looking for. Then, they rushed to move forward, which felt imbalanced and inconsiderate. Talking to a peer on the phone felt like it was all about them, especially after I spent 2.5 hours on the app questions. It was inappropriate not to speak with a hiring manager. It was clear from the job description and the interview that they were undecided on what they wanted. Too many people were involved, leading to conflicting opinions. They didn't consider the candidate's experience, like asking if I had time for questions or a break. The process was very one-sided, from the app to the delay to getting too many employees to agree. I was asked questions I had already answered on the app and during the onsite. They ultimately decided it was a 'split decision' and that they didn't know what they wanted, putting the job on hold long-term. It was a complete waste of time because the issues were obvious from the start. I did get a tour, and the office is completely open, with the CEO at a small table like everyone else.

I applied online and the application itself asks for a recorded interview of yourself expressing why you want the job. I then received an email to complete a one-way video interview that consists of 7 questions and you have 3 minutes to answer each question. I received the email over a 3-day holiday weekend and the email asked for the interview to be completed within 3 days. The one-way interview is very awkward and I think is at the disadvantage of the interviewer. You don't have the opportunity to ask questions and get a feel of the company culture. Instead your staring at yourself on camera not knowing how many people will watch and critique you. I asked for feedback and never received a response.